Opower Energizes Clients
With 24/7 Single Sign-on
Opower needed to provide its utility clients with a web portal for seamless and secure customer access via their existing identity information without additional account setup or registration, but the company lacked a scalable, standards-based single sign-on (SSO) solution. Also, requiring multiple account logins was a primary barrier to customer access. In addition, Opower had to provide simple and secure access while preserving their utility partners’ online brands.
Overall, Opower created a seamless customer experience, enabling users to toggle between Opower energy information and utility billing with just one sign-on. Rapid implementation and smooth partner integration allowed for immediate customer authentication using existing identities. Removing the need for multiple account logins resulted in a significant increase in customer participation, page views and time spent on site, which are critical customer engagement statistics for Opower’s utility partners. Most importantly, clients trust Opower to keep their sensitive data secure with PingFederate’s standards-based authentication.
More About Opower
Opower, the leading provider of customer engagement and energy efficiency cloud services to utilities, is now part of Oracle Utilities. At the time of acquisition, Opower’s solutions were enabling scores of global utilities, such as PG&E, Exelon and National Grid to deliver a modern digital customer experience.
Learn more at www.oracle.com/industries/utilities/products/what-is-opower.html
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