Equinix Eliminates Dreaded Password Resets and Cloud App Use Soars

Challenge

Employees struggled with multiple daily logins, numerous passwords, and inconsistent device experiences. The proliferation of on-premises and cloud applications, each requiring unique credentials, hampered productivity. Mobile access, especially for tablets, was cumbersome. Following acquisitions, employees had difficulty finding the right applications, leading to increased IT support calls.

Solution

Equinix deployed a centralized identity and access management solution. By prioritizing a standards-based approach, they integrated various applications into a single authentication flow, reducing friction without compromising the rigorous security standards required for critical infrastructure.

Results

PingFederate helped Equinix meet all its goals. Employees access apps with just one sign-on, saving Equinix 500 employee hours over four months. On-premises and cloud app access is seamless through CloudDesktop, where 56 percent of the workforce accessed apps within two hours of launch. The site had more than 65,000 Oracle logins and 10,000 logins for other apps per month. Most importantly, visibility problems have been eliminated because employees go to a single location to find any application they need.