Ping Streamlines IAM for 3.5M Spark NZ Users

A woman standing on a transit bus listening to her phone with headphones

Challenge

Spark needed to consolidate three legacy IAM systems to simplify authentication and support a seamless, secure experience for millions of users.

Results

Spark deployed Ping across 60+ apps in just two months, simplifying user access and improving flexibility for both consumers and developers.

Objective

Spark aimed to replace three fragmented IAM systems with a unified solution to enhance security, simplify management, and deliver seamless experiences across its self-service portal and mobile app. The solution needed to support 3.5M+ users, integrate with legacy systems, and scale to support agile development and modern directory services.

Challenge

Spark needed to modernize its IAM by replacing multiple legacy systems with one unified platform that supported REST APIs, OpenID Connect, and provided flexible authentication options—without disrupting customer access.

What drew us to Ping was that it enabled us to present a login page and connect to existing legacy systems. There aren’t many products that can do that.

Marc Priebee

Lead Developer, IAM for Spark NZ

Solution

Spark selected Ping to unify its access management systems and modernize IAM across 60+ applications. Identity Gateway helped Spark connect to legacy systems while enabling future-proof protocols like OpenID Connect. The deployment included support for social sign-on (Google, Facebook), persisted sessions in mobile apps, and REST-based authentication. Spark also extended Ping to replace its legacy directory services and identity management platform, improving performance and enabling real-time provisioning through APIs.

2 Months:

Spark NZ deployed Ping quickly

Results

Spark completed its IAM migration in two months, consolidating access management and delivering frictionless experiences across devices and applications. With REST-based integration and directory modernization underway, Spark is poised for continuous innovation while ensuring strong security and customer satisfaction.

Industry

Solutions Used