Telkomsel Scales Digital Ecosystem with Ping
Challenge
Telkomsel needed a modern CIAM platform to centralize identity, scale to 200M users, and support a full cloud migration and DevOps adoption.
Results
With Ping, Telkomsel accelerated deployment, centralized identity, and empowered self-service for customers while boosting IT team agility.
Objective
To prepare for digital transformation and evolving customer expectations, Telkomsel needed a scalable, cloud-ready identity platform. The system had to manage 200M identities, support high throughput, and ensure seamless login across mobile and web channels. It also had to support DevOps practices and cloud architecture while providing operational efficiency and self-service access for users.
Challenge
Telkomsel required a CIAM solution that could centralize identity for all its services, support fast time-to-market, and handle 7,000 transactions per second—while enabling future migration to cloud and third-party app integration.
Our partnership with Ping is one of the building blocks to digital transformation initiatives for Telkomsel.
Bharat Alva
CIO, Telkomsel
Solution
Telkomsel implemented Ping to manage millions of customer identities and unify access across mobile, web, and third-party apps. The hybrid-ready platform supports the company’s transition to cloud infrastructure, powers DevOps workflows, and scales to massive user bases. Customers can now use a single identity across the ecosystem, including the MyTelkomsel app, with self-service functionality reducing the burden on IT teams. The platform enables faster innovation cycles and ensures secure, seamless digital interactions.
200M
Customer identities managed across Telkomsel’s digital ecosystem
Results
Telkomsel streamlined identity across its digital services, achieving massive scale and performance. With Ping, they delivered a consistent, secure customer experience and freed IT teams for higher-value initiatives. The solution supports fast deployment, cloud migration, and continuous innovation—helping Telkomsel lead Indonesia’s digital transformation.
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