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Smarter Customer Identity Delivers Trusted Digital Experiences | Ping Identity

Exceptional CX Without Compromise

Seamless for customers. Tough on fraud. Discover CIAM that delivers smooth, secure experiences your customers can trust.

Exceptional CX

Without Compromise

Seamless for customers. Tough on fraud. Discover CIAM that delivers smooth, secure experiences your customers can trust.

THE CHALLENGE

Clear Your Customer Identity Roadblocks

Clunky Registration and Login = Lost Customers

Registration friction is driving potential long-term customers to your competitors. Turn new accounts into repeat business with personalized, omnichannel experiences.

Fraud Is Rising and Getting Smarter

Fake accounts. Account takeovers. Deepfakes. Bad actors are leveling up with AI. Outdated defenses don’t cut it anymore.

User icon with one figure and a broken link symbol

High Customer Churn & Operational Costs

Drive revenue and loyalty with CX that keeps customers coming back. With the ability to orchestrate industry-leading customer journeys with ease, you can reduce costs and the burden on your teams.

THE CHALLENGE

Clear Your Customer Identity Roadblocks

Clunky Registration and Login = Lost Customers

Registration friction is driving potential long-term customers to your competitors. Turn new accounts into repeat business with personalized, omnichannel experiences.

Fraud Is Rising and Getting Smarter

Fake accounts. Account takeovers. Deepfakes. Bad actors are leveling up with AI. Outdated defenses don’t cut it anymore.

User icon with one figure and a broken link symbol

High Customer Churn & Operational Costs

Drive revenue and loyalty with CX that keeps customers coming back. With the ability to orchestrate industry-leading customer journeys with ease, you can reduce costs and the burden on your teams.

THE SOLUTION

Smooth for Customers.
Smart on Security.

Your customers want seamless, personalized experiences across all of your channels; online, in-store, and through your mobile app. You want airtight security. With our CIAM solution, you don’t have to choose.

 

Here’s how we make both happen:

 

  • Easy Registrations and Sign-Ons, No Drop-Offs: Quick, hassle-free registration and login steps that don’t scare people away. No more form fatigue or forgotten-password spirals.

  • Customers Stay Engaged: Personalized experiences across mobile, web, and store boost satisfaction and increase revenues. With simple self-service and easy privacy consent, customers stay loyal.

  • Smarter Than Fraudsters: Our adaptive fraud protection spots the bad guys before they close in and cause damage. You build trust with customers and always stay a step ahead.

The Smarts Behind the Seamless

Here’s how we deliver secure, frictionless digital journeys your customers, and your security team, will love:

The Smarts Behind the Seamless

Here’s how we deliver secure, frictionless digital journeys your customers, and your security team, will love:

Registration friction is driving potential long-term customers to your competitors. Turn new accounts into repeat business with personalized, omnichannel experiences.

Stop fraud in its tracks. From credential stuffing to deepfakes, you can spot and stop shady behavior in real time before it becomes a problem. Our platform helped one customer reduce fraud costs by $19.2M annually, and one global telco cut fraud by 30% after implementation.

What passwords? Let customers in with a tap, a glance or a click. Biometrics, magic links, and other passwordless options mean fewer breaches and no forgotten-password loops. One Ping customer saw a 99% decrease in login time, making access faster and frustration-free.

Empower customers to securely update their profiles, reset their passwords, and manage their consent. Cut support costs, reduce friction, and boost satisfaction, all without compromising security. It’s a better experience for customers, and a smarter approach for your business.

DIVE INTO THE DETAILS

From sign-on to sign-off, check out the CIAM features that power our trusted customer experiences.

Single Sign-On
Single Sign-On
Identity Verification
Identity Verification
Multi-factor Authentication
Multi-factor Authentication
Threat Protection
Threat Protection
Orchestration
Orchestration
Passwordless
Passwordless

Don’t Just Take Our Word for It

Don’t Just Take Our Word for It

Give Your Customers What They Really Want

Quick and easy access. Nearly invisible security. Total trust. Our CIAM solution makes it all possible—see for yourself with a free, no-strings-attached demo.

Helpful Resources

Helpful Resources

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Frequently Asked Questions

Choosing a CIAM solution is a big decision. We’re here to help. From implementation to enhancing your user experience and support, we’ve got answers to common questions about our CIAM capabilities. Because your success is our priority.

A Customer Identity and Access Management (CIAM) solution delivers secure, seamless, and engaging customer moments across channels while protecting against fraud and ATO. With passwordless authentication, dynamic risk scoring, and identity verification, businesses can improve customer acquisition and reduce abandonment. Ping’s no-code orchestration, open standards, and robust integrations ensure quick deployment, while self-service capabilities empower users to manage preferences, all at massive scale.

Ping Identity's CIAM solution offers features like passwordless authentication, adaptive multi-factor authentication, progressive profiling, consent management, self-service options, and single sign-on (SSO), which work together to streamline the user experience while maintaining robust security. These features reduce friction during login and registration processes, leading to higher customer satisfaction and reduced fraud. ​

Yes, Ping Identity's CIAM solution is designed with a vendor-agnostic approach, allowing it to integrate seamlessly with both Ping and third-party solutions. This flexibility enables organizations to connect authentication, identity verification, fraud prevention, and authorization tools through an open orchestration engine.

Ping Identity offers comprehensive customer support, including a support portal with documentation, knowledge base, training platforms, and a community Q&A forum. Additionally, we provide professional services and customer success programs to assist with implementation and ongoing management of their CIAM solutions.

You have options when it comes to implementing Ping Identity’s CIAM solution. Whether you choose to work with one of our trusted integration partners, leverage our expert Professional Services team, or handle it with your internal resources, we’re here to support you every step of the way. Your success isn’t just a goal—it’s the only option. That’s why we provide the flexibility, guidance, and expertise needed to ensure a smooth and secure implementation, no matter your path.

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