Allegiant Air Navigates Secure Skies with Centralized Identity

Objective

Allegiant Travel Company aimed to move beyond technical silos by adopting a holistic approach to identity. Their goal was to find a leader in the space that offered not just a robust product, but superior technical support and ease of implementation to secure 11,000 identities across the airline’s ecosystem.

Challenge

Before Ping, Allegiant faced a significant hurdle: every system required a different username and password. This lack of centralized authorization was especially difficult for their mobile workforce. Pilots and flight attendants rely on iPads for electronic flight bags and in-flight sales; without a streamlined login process, accessing mission-critical applications was distracting and inefficient.

Solution

Allegiant deployed PingFederate to serve as the foundation of their Single Sign-On (SSO) strategy. By tying both cloud-based and internal applications into a centralized service, they created a unified authentication point. The implementation focused on reliability and "silent" operation, ensuring the technology supported the business without becoming a management burden

Results

The move to Ping has been an ongoing win for Allegiant. They have successfully integrated approximately 12 cloud applications, significantly improving the user experience for employees who now log in once to access everything they need. The solution’s stability—running for years without technical issues—combined with Ping’s expert support, has allowed Allegiant’s Information Assurance team to focus on innovation rather than troubleshooting.