Raiffeisen Bank International
Achieves Secure Delivery of Standardized Banking Applications
Challenge
Three decades of decentralized IT led to identity silos across twelve countries. RBI needed to provide centralized omnichannel services but lacked a unified way to authenticate customers across diverse local infrastructures.
Results
By implementing PingFederate and PingDirectory, RBI created a resilient multi-cloud architecture that supports automated, "zero-downtime deployments and standardized API authorization.
Objective
Vienna-based RBI aimed to shift from a decentralized model to a sustainable, standardized digital strategy. The goal was to develop centralized banking applications and provide them as omnichannel services to its twelve network banks (NWBs), requiring a single end-to-end IAM solution to handle global authentication and authorization.
Challenge
RBI faced a heterogeneous landscape of IDP solutions (including OpenAM, GAAS, and Azure AD) and a mix of on-premises and cloud topologies. They needed a solution that could scale to 17 million users, meet strict European banking regulations (including MFA), and integrate with existing NWB infrastructures without manual, service-by-service negotiations. Additionally, the project had a highly ambitious four-month timeline for the initial go-live.
Solution
RBI implemented a cloud-based combination of PingFederate and PingDirectory in a high-availability multi-cloud architecture on AWS. The solution utilizes OAuth 2.0 and OpenID Connect to provide standardized access tokens across the group. To ensure agility, the team established a sophisticated CI/CD pipeline with over 150 automated test scenarios, allowing for continuous delivery and pod re-uploads without interrupting the user experience for millions of active customers.
Results
The Ping solution established a group-wide de facto standard for customer identity, allowing RBI to deploy standardized applications at a fraction of the cost of custom integrations. The federated architecture is extremely flexible, enabling new network banks to go live quickly. Customers now enjoy an improved, intuitive experience, accessing digital services in their local language using familiar credentials, while RBI maintains a robust, audit-ready security posture.
With Ping Identity’s solutions and iC Consult as our partner, we have laid a robust foundation for our future identity strategy – and we are very much looking forward to successfully finalizing this ambitious and high-profile modernization project together.
Yaron Zehavi
Customer IAM Product Owner, Raiffeisen Bank International
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