Call Center Authentication

See how a secure and frictionless authentication can streamline a help desk interaction

Imagine a call center where customers authenticate themselves before connecting to a customer service representative. Think of the time saved by not having to verify who the person is, and think of how much money you could save over time. 

Most organizations rely on questions to authenticate customers that call their contact center. This is insecure and offers a poor user experience.

In this demo, we show how the Ping Intelligent Identity Platform, integrated with contact center software, can be used to authenticate customers via a mobile push notification and fingerprint authentication in a way that is both secure and frictionless.

For this demo, we use a fictitious company named EasyTV to demonstrate an EasyTV customer calling the EasyTV help desk. On the left side, you can see the contact center softphone that will be used to answer the customer call. On the right side, you see the mobile phone of the customer, where the customer has previously installed and enrolled in the EasyTV app.