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Ping Identity Net Promoter Score
Ping Identity Leads the Pack
We’re happy to announce that our Net Promoter Score (NPS) is a +65! With a score that can range from -100 (zero respondents recommend) to +100 (all respondents recommend), this establishes us firmly as a leader among our industry and peers. NPS is a proven metric that measures customer experience, loyalty and the likelihood to recommend a company to others. Scoring at a +65 means that we don’t just champion identity—we champion our customers.
Why NPS Matters
Companies with higher NPS scores have been proven to deliver better customer experiences and support. They’re trusted partners that customers would highly recommend to others. According to third-party NPS estimates and NPS survey company Delighted, Ping’s +65 NPS places us well above our competitors and software industry averages, and it puts us in the 100th percentile of all software companies. See how we stack up to other top global brands.
The best way to gauge products or services is through the voice of the customers who use them. Read our customer reviews from our NPS survey and you’ll see just where Ping fits into your priorities, from ease of use to reliability to security and more.
“It is clear that the company is looking to be leaders in the space and to be the innovators, not the followers.” - CISO, Global Manufacturing Organization
“Ping Identity provides a one stop solution for all the enterprise access control needs...We have deployed the Ping Identity suite of applications for securing both Customer Identity and Workforce Identity.” - Sr Software Engineer, Global Investment Company
“I find your products to be intuitive, easy to manage and reliable.” - Information Protection Senior, Large Healthcare and Insurance Organization
“There are many reasons why I enjoy working with Ping products, but the two that stick out are the employees and products that support industry standards.” - Sr. IAM Engineer, Global Financial Institution
“Ping Identity has been nothing less than the true definition of a partner. Working to understand our situation, guide us toward best practices and then to include us in understanding and defining the future and roadmap.” - Chief Information & Digital Officer, Large Healthcare System
“Our Ping infrastructure just runs - it's very reliable and performs like a champ.” - Principal Security Engineer, Large Energy & Utilities Company
“The features that Ping will enable us to expose to our customers will enhance our customers' experiences and create more trust in our companies’ ability to secure customer data.” - Enterprise Security Architect, Global Financial Institution
“The functionality that will be available to our applications and mobile apps will enable us to expedite our digitalisation journey especially as we're migrating our applications from on-premise to AWS.” - Enterprise Security Architect, Global Financial Institution
“The UI interface of your services makes configuration easy to understand and, more importantly, easier to train.” - Sr. Engineer, Defense, Security & Aerospace
“Ping Identity is at the forefront of (C)IAM leadership by building products that use standards.” - Sr. Director, Head of Digital Identity Services, Large Insurance Company
“Ping teams always work with us as a partner, try to understand our requirements or challenges we face and provide meaningful solutions that resolve the problems.” - Technical Consultant, Large Global Retailer
“The platform that we have is very stable and easy to mold our strategy for identity around.” - Director of IAM, Global Software Company