Coast Capital Secures Growth with PingOne Advanced Identity Cloud
Challenge
Coast Capital needed to reduce fraud, modernize identity, and support national growth while improving user experience and regulatory compliance.
Results
PingOne Advanced Identity Cloud saved Coast Capital 20% in costs, strengthened fraud prevention, and supported a seamless omnichannel member experience.
Objective
To drive growth and defend against account takeovers (ATOs), Coast Capital required a secure, scalable identity platform. The goal was to unify login experiences across mobile, digital, and advisor-assisted services, comply with Canadian financial regulations, and support rapid onboarding of new customers and services—especially as digital threats evolved.
Challenge
Managing identity was becoming increasingly complex with the rise of digital services, security threats, and growth pressures. Coast Capital needed an IAM solution to reduce fraud, improve customer experience, and enable both organic and inorganic expansion.
Ping stood out because they allow us to innovate without compromising security.
Steve Pedersen
VP of Cyber and Information Security, Coast Capital
Solution
After a market assessment, Coast Capital chose Ping Identity for its scalable, secure cloud platform with built-in denial-of-service protection, botnet defense, and adaptive authentication. Deployed initially via an MSP, they later migrated to PingOne Advanced Identity Cloud, enabling seamless SSO and omnichannel access. Notable innovations include the award-winning “Money Chat” tool and future plans for push authentication, FIDO2, and passkeys to further prevent fraud and improve trust.
1B
Annual notional value in closed transactions tied to digital Money Chat completions
Results
Coast Capital realized 20% cost savings and reduced ATO threats by consolidating IAM onto PingOne Advanced Identity Cloud. Member engagement improved significantly through secure, seamless digital services. Future plans include 50% growth in managed identities and push-based transaction approvals—supporting the credit union’s mission to build better financial futures.
Industry
Solutions Used
Related Customer Stories
UK's Largest Government Agency Reduces Fraud and Costs While Improving Service to Citizens
DB Schenker Innovates by Consolidating Workforce & Customer Identity Management
Best Buy Delivers Efficiencies, Pleasant User Experiences for Employees, Vendors, and Contractors
Start Today
Contact Sales
See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.
