Tesco Bank Counts on Customer Identity to Put Customer Experience First
Challenge
Tesco Bank wanted to deliver the highest possible levels of customer service and security, as well as meet compliance requirements. Its existing solution was siloed, which hindered these goals.
Results
With the help of ProofID, Tesco Bank is leveraging Ping to improve the customer experience, meet PSD2 compliance and increase business agility.
Objective
Tesco Bank wanted to efficiently stand up the products, build a single-factor authentication journey and configure all of the insurance products to provide the necessary security that they required. "It was certainly a high-risk project because the web and mobile channels were existing and servicing millions of customers. There was a considerable focus from senior stakeholders to ensure we were able to migrate off our legacy security technology without impacting customers adversely."--David McConchie, Customer Security Architect
Challenge
Tesco Bank wanted to boost security, the customer experience and agility–while also meeting regulatory requirements.
We faced many challenges given the schedule and number of people and processes involved. But Ping's products and team couldn't have been much easier. The Ping strategy and roadmap are so well aligned with what we want to do as a bank. From the Ping perspective, I've been really, really pleased.
David McConchie
Customer Security Architect
Solution
"We saw how we could use PingAccess and PingFederate to work across web, mobile, and API. The ease with which we could deploy across channels was a critical factor, also the dynamic authorization of Symphonic (now part of PingDataGovernance). Ping’s solutions give us the flexible authorization capability we need to minimize friction and deliver a customer-centric experience.”--David McConchie
12
Weeks to deploy
Results
Working with ProofID as their managed service provider and implementation partner, the Tesco Bank team configured their new PingAccess and PingFederate cluster to secure their general insurance application in just 12 weeks. This was no easy feat, requiring them to build a single-factor login journey and deploy it across their private AWS cloud. But now that they have a common identity provider across banking, credit cards, and general insurance, Tesco Bank is able to leverage a unified customer identity to deliver a better customer experience and gain customer insights.
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