BTPN Bank Achieves 100% Digital Transformation in Six Months
Challenge
Before Ping Identity (formerly ForgeRock), BTPN Bank struggled with disparate legacy systems that hindered innovation. They needed a secure, flexible way to reach customers across Indonesia’s 17,000 islands via a mobile-first strategy.
Results
With Ping Identity, BTPN went 100% digital and reached two million customers in just six months. The agile infrastructure now allows the bank to add new features in hours rather than weeks.
Objective
BTPN Bank aimed to leapfrog traditional banking by launching Jenius, an in-house digital startup. The goal was to eliminate the need for physical branches and provide a comprehensive, life-centric banking experience for millennials and small business owners throughout Indonesia’s diverse geography.
Challenge
The transition was complicated by outdated legacy identity systems that forced the IT team to build complex, custom solutions. These technical hurdles slowed the pace of innovation and made it difficult to provide the seamless, secure onboarding required for a mobile-only banking model.
Solution
BTPN migrated to the Ping Identity (formerly ForgeRock) platform to create a modern, unified identity layer. By implementing a standards-based architecture that supports both stateful and stateless protocols, the bank enabled secure, rapid customer onboarding and consistent omni-channel support across its digital ecosystem.
Results
The bank met its aggressive time-to-value requirements by deploying the full solution in just six months. This digital-first approach allowed BTPN to secure two million users faster than anticipated and significantly reduced the overhead costs of maintaining physical branches. Today, the bank can update and deploy new application features in just hours.
We needed a solution that allowed for secure and quick onboarding with an exceptional digital experience. Ping Identity (formerly ForgeRock) provided the security and flexibility required to deliver the services our customers need.
Joko Kurniawan
SVP of IT Digital Service Enablement Head, BTPN Bank
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