BNZ Modernizes Customer Identity for 1M+ Users
Challenge
BNZ struggled with a fragmented, legacy identity system that hindered the rollout of new digital services and created friction for its one million personal and business customers.
Results
With Ping Identity, BNZ unified its identity infrastructure, enabling secure, rapid deployment of new features and providing a consistent, frictionless login experience across all digital banking channels.
Objective
BNZ aimed to transform into a high-tech, high-touch bank by modernizing its aging identity platform. The goal was to provide a secure, scalable foundation that would allow for faster innovation and a superior digital experience for their diverse customer base.
Challenge
The bank’s existing identity systems were complex and siloed, making it difficult to maintain security standards while keeping pace with customer expectations for digital ease. This technical debt slowed the delivery of new services and increased the risk of inconsistent user experiences.
Solution
BNZ implemented Ping Identity to create a centralized identity and access management platform. By leveraging advanced orchestration and flexible authentication flows, they replaced legacy components with a modern architecture that supports both current security needs and future growth.
Results
The migration successfully transitioned over one million customers to the new platform without service disruption. BNZ now benefits from increased agility, allowing them to deploy security updates and new features significantly faster while maintaining a trusted, seamless experience for every user.
Ping Identity has supported BNZ in our identity journey as we transform for a digital world, putting customers in control of their identity and their banking.
Stephen Bowe
General Manager of Digital & Applications, BNZ
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