What We Heard from You at the Roadshow

Over the last week of February and throughout March, I and several of our leaders here at Ping traveled to more than 20 cities and connected with over 1000 customers with our “Bridge to the Future of Identity” roadshow. While on the road, I unveiled our expanded product range and reaffirmed our commitment to our customers’ success. There was excitement about potential platform integrations and the convergence of solutions, particularly with the addition of new capabilities.

• Concerns about the limitations and security issues associated with MFA

• Interest in transitioning beyond SMS (reliability issues and not user-friendly)

• Nuanced discussions on authenticators, identity proofing, and MFA enrollment difficulties

• Movement from Multi-Factor Authentication (MFA) to passwordless authentication

• Passwordless implementation and user adoption are challenging

• Interest in leveraging cloud capabilities for scalability and innovation

• Custom code is a problem, hard to make changes without disrupting user experience

• Migration from legacy systems and on-premises to cloud-based identity management solutions is complex and difficult

• Challenges with custom-built applications and integration 

• Primary drivers for migration are scalability and operational efficiency

• Strong desire for seamless interoperability between different platforms and products

• Enthusiasm for platform scalability, operational efficiency, and staffing resource savings

• Interest (and skepticism) regarding AI in decision-making 

• A desire for a clearer understanding of AI functionality, data usage, and implications for privacy and security

• Positive reception towards AI-driven assistance for IAM but concerns about trustworthiness and accuracy

• Exploration of AI-driven features, liveness checks, and phishing-resistant technologies

• Recognition of AI's potential to enhance documentation quality and user support

• Increasing focus on incorporating risk signals into identity control planes for better threat protection

• Identification of bots and deep fakes is a significant security concern 

• Interest in leveraging advanced intelligence for better risk assessment and threat detection

• Challenges and strategies regarding identity verification, particularly in international contexts

• Interest in cross-customer interaction and sharing experiences, particularly within similar industries

• Demand for comprehensive training and educational resources, including self-paced and webinar-based content; a desire for more comprehensive support and expertise

• Appreciation for clear communication on product updates and long-term changes in IAM solutions

• Emphasis on the importance of customer support and positive experiences with vendor support teams

• Interest in the library, templates, and resources for exploring best practices and flows to optimize and secure experiences

• Anticipation of future developments in identity management, including decentralized identity, IGA, and risk/fraud solutions

• Interest but also hesitation with emerging technologies such as decentralized identity 

• Excitement around platform convergence and the integration of complementary capabilities from different vendors

• Focus on staying updated with industry trends and innovations to ensure competitiveness and security in IAM strategies

Overall, the discussions revolve around the ongoing evolution of authentication methods, the challenges and opportunities in modernizing IAM infrastructure, the importance of risk management and customer support, and the exploration of emerging technologies to address evolving security needs. 

Hearing the challenges, concerns, and successes of our customers, the largest enterprises in the world, was tremendously valuable and helped make our 2024 roadshow a considerable success. Thank you to all of those who participated and I look forward to even more valuable conversations to come.