Raymond James Secures Workforce and Clients with Modern Identity

Objective

Raymond James sought to lead identity modernization initiatives for both workforce and customers. The goal was to ensure secure, seamless experiences that protect the trust of advisors and millions of clients while treating identity as a strategic enabler rather than just a security control.

Challenge

The firm faced the complexity of managing hundreds of critical applications tied to legacy systems. They required a scalable, consistent solution capable of defending against credential-based attacks without compromising the "service first" user experience for their global workforce and vast client base.

Solution

Raymond James deployed PingFederate for workforce SSO and rolled out FIDO-certified, phishing-resistant passkeys with PingID. For customer identity, they utilized PingOne DaVinci for orchestration and PingOne Protect for adaptive MFA, streamlining the authentication process for their flagship client access app through secure, automated digital journeys.

Results

The transformation resulted in the successful migration of hundreds of critical applications and the complete elimination of legacy dependencies. By utilizing orchestration to balance security and experience, the firm now delivers high-fidelity protection and a modern digital experience that executives view as a strategic differentiator.