StoneCo Delivers Seamless Financial Services at Scale with Ping

Objective

StoneCo aimed to modernize its identity infrastructure to support its position as a leading financial services provider in Brazil. The goal was to eliminate architectural fragmentation, reduce technical incidents, and create a unified, scalable platform capable of handling rapid growth while ensuring a seamless experience for millions of banking and payment customers.

Challenge

The existing environment at StoneCo was characterized by many disparate systems, leading to a complex and fragmented identity landscape. This lack of cohesion resulted in frequent technical problems and limited the team's ability to support high volumes of requests. In the high-stakes financial sector, these disruptions posed a strategic risk to customer trust and operational stability.

Solution

StoneCo selected Ping Identity for its market leadership and proven reliability. Working in close collaboration with expert partner NetBR, they architected a solution focused on automation and extensive testing. NetBR provided the technical expertise to set up the environment and build a robust solution that prioritized stability and future-proof scalability without disrupting existing client services.

Results

The transformation delivered a measurable impact ahead of the planned timeline. StoneCo successfully migrated 3.4 million identities in only six months with zero implementation incidents. The new infrastructure supports 18x the volume of requests using the same resources, while authentication latency was reduced by 88%. Identity has shifted from a technical hurdle to a strategic enabler for StoneCo’s business.