5M Veterans Get Stronger Security & Smoother Experiences
Veterans Get Stronger Security & Smoother Experiences
Challenge
A top VA mortgage lender needed to secure veteran data and improve UX. Their old system lacked flexible MFA, control, and quick migration, leading to high costs & compromised security and satisfaction.
Results
With the help of Hub City Media, this US Mortgage Provider leveraged PingOne to seamlessly migrate 5M veteran accounts to PingOne in weeks, achieving advanced control, passwordless/adaptive MFA, 80% cost savings, and significantly boosting security and user experience.
Objective
The primary objective for the leading VA mortgage lender was to significantly enhance the security and user experience of their home loan application and management processes for five million veteran clients. This involved upgrading their identity management infrastructure to a modern, flexible, and cost-effective Customer Identity and Access Management (CIAM) solution.
Specifically, the company aimed to implement state-of-the-art authentication methods like adaptive and passwordless multifactor authentication (MFA), gain greater control over identity verification logic, and achieve rapid time to value during the migration to a new platform. Ultimately, the goal was to provide a more secure, frictionless, and efficient journey for veterans securing their homes.
Challenge
The nation's leading VA mortgage lender faced a significant challenge in securing sensitive veteran data while simultaneously improving the customer experience for home loan applications. Their existing identity management solution lacked the flexibility and advanced features necessary to meet evolving security threats and customer expectations. Specifically, they struggled with implementing adaptive and passwordless multifactor authentication, had limited control over identity verification logic, and faced high operational costs and slow migration capabilities, all of which compromised both security posture and user satisfaction.
Solution
To revolutionize their mortgage application process and enhance data security for veterans, the leading home loan provider partnered with Ping Identity and Hub City Media. The core of their solution was the PingOne IDaaS platform, providing a modern Customer Identity and Access Management (CIAM) framework. This was accelerated by Hub City Media's innovative ID Transformer service, which drastically reduced migration time for five million client accounts. Furthermore, the implementation leveraged PingOne Verify for robust, passwordless multifactor authentication (MFA) via methods like facial recognition and military ID scans, and PingOne DaVinci, a no-code orchestration tool, to build and customize complex, adaptive authentication flows, ensuring both strong security and a seamless user experience.
5
Million Clients Migrated in Weeks
Results
Working with Hub City Media the customer achieved 80% reduction in migration effort and accelerated time to value. The new CIAM solution delivered exceptional results, surpassing the mortgage provider's expectations. Hub City Media's ID Transformer service dramatically accelerated the migration of five million veteran accounts to the PingOne platform, completing the process in weeks instead of months and achieving an 80% reduction in migration effort. This seamless transition also led to a significant decrease in support calls related to password and credential management, highlighting the improved user experience. Furthermore, the company gained advanced control over identity management logic, enabling the implementation of cutting-edge features like passwordless and adaptive MFA, enhancing security for sensitive veteran data while offering greater flexibility for future authentication needs.
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