Customer Story
Highlights
Created a seamless, pleasant customer experience, allowing easy and secure access to apps
Improved efficiencies of processes like parts ordering and management
Established optimal performance, scalability and high availability to support customers and vehicles throughout Europe
Global Auto Maker Delivers Connected Cars to Consumers, Easily Adds Partners to Enhanced B2B Portal
Summary
Toyota leverages ForgeRock, now a part of Ping Identity, to deliver simple and secure identity and access management so Toyota customers can authenticate themselves and their cars for seamless access to personalized telematics services such as connected navigation, online points of interest and traffic information.
ForgeRock Access Management enables us to deliver a real-world ‘Internet of Things’ experience’—allowing us to use the car itself as an identity to provide authentication to the services platform.
Kostas Gkirkizas
Senior Project Manager, Car IT Information Systems, Toyota Motor Europe
More About the Toyota Motor Europe
Toyota Motor Europe NV/SA (TME) oversees the wholesale sales and marketing of Toyota, GR (Gazoo Racing) and Lexus vehicles and parts and accessories, as well as Toyota’s European manufacturing and engineering operations. Toyota directly employs over 25,000 people and has invested over EUR 11 billion in Europe since 1990. Its eight European manufacturing plants are located in Portugal, the UK, France, Poland, Czech Republic and Turkey. Today, there are approximately 16.5 million Toyota, GR and Lexus vehicles on European roads, whose drivers are supported by a network of 28 National Marketing and Sales Companies and around 2,800 retail sales outlets in 53 countries (EU, UK, EFTA countries + Russia, Israel, Turkey and other Eastern European countries). In 2022, TME sold 1,080,975 vehicles in Europe for a 6.4% market share.
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