Customer Story
Highlights
Speeds customer onboarding and account changes through standardized and automated IAM
Accelerates time to market for new services
Improves the customer experience with a single portal to access and manage multiple service subscriptions
Swisscom Reduces Costs and Improves Service by Automating Customer Onboarding and Subscription Management
Summary
Leading Swiss telecom provider consolidates identity and access management, enabling federated IAM across hundreds of services and tens of thousands of customers. They are able to reduce costs and eliminate mistakes with the shift from human-to-human service activation to online self-service. And they have been able to streamline identity provisioning by synchronizing with the customer’s identity repository.
The ForgeRock platform enables us to give users direct, secure access to a portal where they can manage their credentials and service subscriptions. It greatly reduces the need for manual human intervention and improves the customer experience.
Rolf Hausammann
Head of IAM, Swisscom
More About Swisscom
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. In 2019, 19,300 employees generated sales of CHF 11,453 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
More Stories You'll Love
Spark NZ
Top ANZ telco replaces three legacy technologies to achieve superior security and reduce costs
XL Axiata
Major telco's digital transformation effort streamlines identity systems for 55M subscribers
Telkomsel
Large telco modernizes systems supporting 200M identities as part of cloud migration
If you like what we did for Swisscom,
let’s talk about what we can do for you
Start Today
Contact Sales
See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.
