Customer Story
Highlights
Speeds customer onboarding and account changes through standardized and automated IAM
Accelerates time to market for new services
Improves the customer experience with a single portal to access and manage multiple service subscriptions
Swisscom Reduces Costs and Improves Service by Automating Customer Onboarding and Subscription Management
Summary
Leading Swiss telecom provider consolidates identity and access management, enabling federated IAM across hundreds of services and tens of thousands of customers. They are able to reduce costs and eliminate mistakes with the shift from human-to-human service activation to online self-service. And they have been able to streamline identity provisioning by synchronizing with the customer’s identity repository.
The ForgeRock platform enables us to give users direct, secure access to a portal where they can manage their credentials and service subscriptions. It greatly reduces the need for manual human intervention and improves the customer experience.
Rolf Hausammann
Head of IAM, Swisscom
More About Swisscom
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. In 2019, 19,300 employees generated sales of CHF 11,453 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
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