Customer Story
Solutions at-a-Glance
Deployed both PingAccess and PingDirectory in just two sprint cycles.
Reduced security implementation, duration, and cost by 65%.
Reduced risk by implementing an enterprise-grade security platform vs. a custom build.
Provide seamless and secure access to 500+ franchises and over 1,100 users.
Mortgage Choice Provides a Bonza IAM Experience for Franchises
Mortgage Choice Provides a Bonza IAM Experience for Franchises
Mortgage Choice had a legacy product around loan origination, We wanted to integrate our other channels of business.
Mortgage Choice is a financial services company, We've been helping Australians secure mortgages Broking and financial advice.
We have a national network of around 400 Franchises, we work with around 50 businesses partners and we deliver solutions to around 600,000 customers.
One of the challenges that Mortgage Choice has faced around securing its APIs is the cost to Do so, and so by leveraging the Ping framework, we've been able to reduce our costs by up to 60%.
That's also allowed us to go to market a lot.
Quicker than if we're trying to do it ourselves.
You don’t want to be hindered by technology that you have.
That you might have custom built, so by having an out-of-the-box solution, Really gives you the flexibility and scalability to adapt and adopt new tech.
We've been able to use Ping to form a hybrid cloud strategy integrating with our Legacy systems as well as our new cloud systems.
Our brokers don't need to sign in to multiple systems; it simplifies the amount of data that Needs to be entered for them to be able to produce a loan application.
It gives the ability for our brokers to actually showcase their platforms in front of Their customers, and so therefore it actually drives the customer experiences.
We know that Ping is working with Australian standards to form our OpenBanking framework.
When we look at our 50 business partners that we work with, The ability to easily integrate with their security models using the Ping Framework really allows for a cost-effective implementation.
Customers want to do more online, that’s how they wish to solve their needs in the future.
So as Mortgage Choice moves forward in the technology space and customer engagement, We're comfortable that Ping helps us solve for protecting the customer's online journey.
The Objective
Mortgage Choice is an Australian financial services provider with a national franchise network of 500+ professional advisers and mortgage brokers. They help Australian borrowers make better choices for a better life by providing quality financial advice and the best home loans from their panel of over 25 lenders.
Recently, Mortgage Choice rolled out its new cloud-based Broker Platform. The multi-million dollar investment in technology enables brokers to write home loans faster, which improves the overall customer experience and helps franchisees grow and future-proof their businesses.
Concurrently, Mortgage Choice was in the midst of a digital transformation initiative to solidify its competitive position in the Australian financial services market. Using an API-led approach, they were making their services available to more than 500+ franchises and 1,100 users across multiple devices and channels. They wanted to provide their franchisees with secure yet seamless login to applications and deliver a bonza (that’s Aussie slang for excellent) user experience.
The Challenge
Mortgage Choice needed an identity and access management (IAM) platform that would allow the franchisor to deliver a stand-out experience to their franchises. As a financial institution, Mortgage Choice processes a high volume of sensitive customer data and transactions, so enterprise-grade security was a critical requirement.
As they worked toward a single user interface for their franchise users to interact with, they sought an IAM platform that could easily integrate both current and new systems with little reconfiguration, enabling agile response and delivering a quick return. They also wanted to avoid a custom build, so their developer resources could focus on delivering business value with features and functionality, instead of grappling with high-complexity security concerns.
The Solution
Mortgage Choice initially selected PingFederate as a single sign-on (SSO) solution for its employees. When their identity requirements expanded to include the broker experience, they did a competitive review. But they ultimately chose to expand their relationship with Ping and leverage the integrated capabilities of the Ping Intelligent Identity Platform to provide SSO, as well as secure their APIs for internal (new channels) and external (third-party) use cases.
Mortgage Choice is using PingOne to enable SSO to multiple cloud services, encompassing various development tools, ticket management systems, and invoicing systems. PingAccess provides endpoint security for APIs, microservices, and web-facing properties. The Mortgage Choice team configured PingDirectory to manage user security profiles and access all systems—both legacy and new—from a single interface to ensure that data and processes are protected across all solutions. They’ve also integrated Ping with several applications, including their Microsoft Dynamics CRM, G Suite, and their IBM workflow automation solution.
Ping’s support for open standards is also key for Mortgage Choice. “We’re having more and more discussions about consuming APIs from different providers. Being able to authenticate, expose our own data and consume their data using leading and emerging standards instead of spending time defining interfaces is paramount,” explains Michael Paredes, Head of Delivery.
“For example, Ping's SAML support allows Mortgage Choice to securely provision users to their new ZenDesk implementation whilst addressing their unique security concerns operating a franchise business model. SAML is very scalable and Mortgage Choice was able to get this up and running within a day.”
In the trillion-dollar mortgage industry, technology is a competitive differentiator. The interoperability and speed we gain with Ping give us the agility we need in business.
Vincent ten Krooden
Head of Technology
The Results
Supported by the Ping Intelligent Identity Platform, delivery teams are freed up to focus on adding business value with features and functionality, reducing project timelines, and making the business more agile.
Moreover, by implementing an enterprise-grade security platform as opposed to a custom, in-house build, the Mortgage Choice team reduced risk and achieved a 65% cost reduction. Both current and future projects now have a lower implementation cost, too. And last but not least, Mortgage Choice is now providing seamless SSO—and delivering an intuitive and consistent (aka bonza) experience—to their more than 500+ franchises and 1,100 users.
More About Mortgage Choice
For over 25 years, Mortgage Choice has been helping Australians with their financial needs by delivering a range of financial choices teamed with trusted expert advice.
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