a good thing!
Mortgage Choice needed an identity and access management (IAM) platform that would allow the franchisor to deliver a stand-out experience to their franchises. As a financial institution, Mortgage Choice processes a high volume of sensitive customer data and transactions, so enterprise-grade security was a critical requirement.
As they worked toward a single user interface for their franchise users to interact with, they sought an IAM platform that could easily integrate both current and new systems with little reconfiguration, enabling agile response and delivering a quick return. They also wanted to avoid a custom build, so their developer resources could focus on delivering business value with features and functionality, instead of grappling with high-complexity security concerns.
Mortgage Choice initially selected PingFederate as a single sign-on (SSO) solution for its employees. When their identity requirements expanded to include the broker experience, they did a competitive review. But they ultimately chose to expand their relationship with Ping and leverage the integrated capabilities of the Ping Intelligent Identity Platform to provide SSO, as well as secure their APIs for internal (new channels) and external (third-party) use cases.
Mortgage Choice is using PingOne to enable SSO to multiple cloud services, encompassing various development tools, ticket management systems and invoicing systems. PingAccess provides endpoint security for APIs, microservices and web-facing properties. The Mortgage Choice team configured PingDirectory to manage user security profiles and access all systems—both legacy and new—from a single interface to ensure that data and processes are protected across all solutions. They’ve also integrated Ping with several applications, including their Microsoft Dynamics CRM, G Suite and their IBM workflow automation solution.
Ping’s support for open standards is also key for Mortgage Choice. “We’re having more and more discussions about consuming APIs from different providers. Being able to authenticate, expose our own data and consume their data using leading and emerging standards instead of spending time defining interfaces is paramount,” explains Michael Paredes, Head of Delivery.
“For example, Ping's SAML support allows Mortgage Choice to securely provision users to their new ZenDesk implementation whilst addressing their unique security concerns operating a franchise business model. SAML is very scalable and Mortgage Choice was able to get this up and running within a day.”
More About Mortgage Choice
For over 25 years, Mortgage Choice has been helping Australians with their financial needs by delivering a range of financial choices teamed with trusted expert advice. Visit www.mortgagechoice.com.au more information.
More Stories You'll Love