As Ping Identity CCO, Michael oversees customer experience and retention through leadership of the success, services, support and journey teams comprising the Customer Experience organization. He is passionate about customer value achievement, and enabling enterprises to transform work and productivity through technology. Michael was Smartsheet CCO, and a Global VP with ServiceNow and VMware. He is an LP with Stage 2 Venture Capital and served early/mid stage founders of as a board member.
Expertise
- Technology Go-to-market
- Customer Value Management
- Customer Journey Science
- Voice of Customer
- Venture Capital
- Business Strategy
- Technology Transformation
Education
- Bachelors of Science in Mechanical Engineering from University of Illinois
