Everence Restores Belief in SSO and Seamless Access
Challenge
Before Ping, Everence struggled with a complex legacy system that caused uptime issues and user frustration. They needed a standards-based solution their lean team could easily manage.
Results
With Ping, they achieved frictionless SSO for 500 employees and 10,000 external users. Now, they have improved availability and reduced support burdens through self-service password management.
Objective
Everence, a faith-based financial services organization, aimed to provide a secure, streamlined digital experience across three different websites. They sought to replace a burdensome legacy system with an easy-to-use solution that could support both internal employees and a large base of external members.
Challenge
Managing the complex updates and maintenance required by CA Siteminder was overwhelming Everence’s small team. Frequent uptime issues and a clunky login process frustrated users, while the manual effort needed for configurations prevented the team from focusing on core business priorities.
Solution
Everence deployed the Ping Identity Platform to provide seamless SSO and secure access management for their web and future mobile applications. By utilizing PingFederate, they implemented an easy installation process and leveraged flexible branding capabilities and self-service password reset features to enhance the user experience.
Results
The transition successfully delivered frictionless access to 10,500 total users. Upgrades that previously took days now take only a few hours. By increasing web services availability and providing users with more control over their accounts, Everence has significantly lightened the IT team's workload.
Upgrades to PingFederate take only a few hours instead of days. It's been fantastic for us.
Mark Byler
Senior Developer, Everence
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