Standard Chartered Bank Embraces Digital Identity to Drive Global Growth
Challenge
To remain a leader in international banking, Standard Chartered needed to replace fragmented, country-specific legacy systems with a global, API-first identity platform capable of rapid scaling and regulatory compliance.
Results
By implementing a centralized Customer Identity and Access Management (CIAM) solution, the bank accelerated its mobile-first strategy and launched new digital banks in record time.
Objective
Standard Chartered aimed to transition from a traditional brick-and-mortar institution to a digital-first global bank. The objective was to create a Digital Hub that would allow the bank to innovate at speed, launching new digital products and services across its footprint in Asia, Africa, and the Middle East without reinventing the identity layer for every individual market.
Challenge
Operating in over 60 countries meant navigating a complex web of different regulatory environments and legacy IT stacks. These identity silos made it difficult to provide a unified customer experience and slowed down the deployment of new digital services. The bank required a platform that offered high-performance scalability, supported bank-grade security standards, and could integrate seamlessly with its existing core banking systems.
Solution
Standard Chartered deployed the Ping Identity (formerly ForgeRock) platform as its strategic digital identity backbone. The solution provides a unified directory and authentication layer that supports Single Sign-On (SSO), multi-factor authentication (MFA), and social login. The platform’s API-first architecture allowed the bank to build a standardized set of identity services that can be consumed by mobile apps and web portals globally, ensuring that security and compliance are baked into every digital interaction.
Results
The unified identity platform has been a primary catalyst for Standard Chartered’s digital growth. It enabled the bank to launch several standalone digital banks—such as those in Côte d'Ivoire and Hong Kong (Mox)—in significantly shorter timeframes. Customers now benefit from a frictionless, secure journey across all digital touchpoints. By centralizing identity, the bank has not only reduced operational costs but also enhanced its ability to comply with evolving global data protection and Know Your Customer (KYC) regulations.
By simplifying our legacy systems and consolidating them on the Ping Identity Platform, we can get faster implementation and introduction of new services, reduce onboarding costs, and provide digital IDs to customers that are secure and easy to use. We are placing digital identity at the heart of our systems.
Alan Chiew
Executive Director, and Head of Technology, Standard Chartered
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