Customer Story
Solutions at-a-Glance
6,500 users access apps securely at their desks or on mobile devices.
SSO reduces the number of passwords required and password-related support tickets.
Standards-based support enables secure access to proprietary apps.
PingFederate integrates seamlessly with existing apps.
Land O'Lakes Cultivates Cloud and Mobile Apps Through Identity Federation
My name is Jonathan May.
I work for Land O'Lakes.
And I'm the identity and access management architect.
LendoLakes is a member-owned co-op.
We are in the agricultural, Feed and Crop Protection business along with our Dairy business.
So we have multiple external Service Providers that we wanted to federate to with single sign-on sign-on, seamless sign-on for our end-user community, and we are the primary identity provider to those Federation partners.
Before we worked with Ping, the end user experience was they would log on to our environments, so they would authenticate with their IDs to our environment, And when they tried to travel outside of our firewall, they would have to log on again to a Secondary environment or to a Service Provider environment.
That also meant managing multiple IDs, multiple passwords for our end users, which became a challenge when they could not access a partner system, and they called into Our help desk.
To our end users, it should be ultimately Seamless.
It should be invisible for them to sign in once.
Into our environment and then get to where they need to go, Whether it be our own internal applications or our partner applications, And that experience to our users is so that they don't have to remember multiple IDs, multiple passwords.
At a high level, we contacted PingOne because we had done some market research.
We found out about the capabilities of PingFederate.
So we started off with an earlier version of Ping and we POC'd that in our environment, And it turned out to have a lot of functionality that we've really been looking For for that seamless experience.
And as we went through the upgrade path with Ping, A lot more features, a lot more functionality came along that we quickly realized would Enhance the experience further in our environment for our end users.
It really started to bridge the gap between some of the proprietary standards that we're Using internally, so it was the adaptability that Ping had in using Open standards that made It is very easy to implement and very easy to coordinate with our external partners on.
As far as an account team, we have a fantastic account team.
They really do listen.
As far as support goes.
It has been one of the best support experiences from an engineering view.
Enhancement requests are taken very seriously and very quickly as far as how the Ping team Adapts to what we need as we look to expand more and more into the Mobile space for our Sales Force in the field, for our staff that's in the field.
We're looking to Ping to bridge some of the gaps that we have in our MobileIron tech stack Today.
The Objective
How many passwords can one employee remember? That was the problem facing Land O’Lakes. Known for its butter, cheese, and other products, the company is America’s second-largest food and agricultural cooperative, with 9,000 employees, 3,200 direct producer-members, and 1,000 member-cooperatives serving 300,000+ dairy farmers. As a trusted partner to the nation’s top food companies, Land O’Lakes uses a wide range of on-premises and cloud-based applications to ensure the delivery of supplies and products.
Land O’Lakes turned to identity federation to enable employees to access cloud apps and other business apps easily and securely at their desks or on mobile devices. The team wanted to reduce the number of passwords required, lower administrative costs, and improve the mobile experience while increasing app adoption.
The Challenge
User adoption dropped noticeably as the number of SaaS applications reached a new high, and Land O’Lakes employees were struggling to remember the many logins required for each system. Worse, the IT team was spending more of its time troubleshooting logins and resetting user passwords. Suddenly the situation was costing the company resources, expenses, and time. To solve its problem, the Land O’Lakes IT team first looked to customize its .NET Framework to support SAML 2.0. This was time-consuming, and it soon became clear that the turnaround time to SAML-enable each new SaaS app was much too long: 100+ hours of work for every connection.
The Solution
The Land O’Lakes team, led by Enterprise Architect Lee Tschetter, evaluated solutions from Oracle, Microsoft, and CA but decided that they wanted a vendor-agnostic, standards-based solution flexible enough to integrate with all of their existing solutions. They needed OAuth and SAML support, secure mobile and remote access, and API security.
Tschetter saw that Ping Identity provided all this and more, including its unique PingFederate enterprise identity bridge software for cloud single sign-on (SSO). Tschetter’s IT team tried the solution with its cloud-based help desk ticketing application. Land O’Lakes was able to deploy PingFederate for their help desk ticketing app in just 45 minutes, and implementation was fully complete in 8 days. Nearly 300 members of the IT team were using the cloud identity solution on day one. Ping Identity gives the sales team easy access to sales tracking applications from their iPads and Androids—no VPN needed.
It’s pretty simple: PingFederate improves employee productivity and saves us time and money.
Lee Tschetter
Land O'Lakes Enterprise Architect
The Results
Land O’Lakes now offers simple, secure access for more than 6,500 users. The number of passwords an employee has to remember is greatly reduced, resulting in increased employee productivity and a reduction in help desk costs. The adoption of new cloud solutions has risen dramatically. Farmers, providers, co-ops, and JVs have access to needed agricultural and business applications via CA Siteminder and the Land O’Lakes’ customer-facing portals. Today, more than 6,500 users can log in securely with SSO, including the company’s mobile workforce. The mobile support has also been a success for Land O’Lakes, as more than 400 sales reps now conduct business in real-time from the field.
More About Land O’Lakes
Land O'Lakes, Inc., one of America's premier agribusiness and food companies, is a member owned cooperative with industry-leading operations that span the spectrum from agricultural production to consumer foods. Building on a legacy of more than 95 years of operation, Land O'Lakes today operates some of the most respected brands in agribusiness and food production.
If you like what we did for Land O'Lakes,
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