In any long-term vendor partnership, it’s important to select a partner whose goals and interests are aligned with your success. A few key areas where that alignment is important, especially when the partner will be responsible for access to your critical resources, are below:
Renewals
Identity and Access Management solutions touch everything you do and often have dedicated teams that manage them. You don’t want renewals to force you to continue down the wrong path. We’ve heard time and time again about Okta’s practices of sudden price hikes at renewal, giving only a short time to agree to surprising price hikes or have your services cut off.
Ping's proactive approach to renewals means you'll never be blindsided by sudden price hikes or service disconnection threats. With a customer success team that engages with you regularly, you can rest assured that you’ll have a smooth renewal process and a pricing model that reflects your monthly usage, reassuringly reverting to normal after any peak periods.
Security Event Transparency
When it comes to handling security events, transparency is key for your IAM partner to maintain your trust. Unlike Okta, which has faced criticism for how they've communicated during significant breaches, Ping Identity prioritizes clear and prompt communication. Ping has established protocols to keep you informed about any vulnerabilities, ensuring you’re never in the dark about your system's security.
Choosing Ping means partnering with a company recognized for its clarity and response when customers need it the most. Though there hasn’t been a major security event at Ping, industry events like Log4j demonstrate Ping’s resolve as a trusted partner when you need it the most.
A Unified Approach
Okta's separation of Customer Identity and Access Management (CIAM) and Workforce Identity and Access Management solutions can lead to duplicated efforts and higher management costs for Okta customers. While the CIAM and workforce use cases are different, many core services, like directory, SSO, authorization, identity verification, and more are core services that can be used for both.
Ping Identity, in contrast to Okta, offers a unified platform that efficiently addresses all identity needs—be they for workforce, customer, or partner—from a singular, integrated suite of services. This strategic integration not only streamlines management but also reduces the complexity and costs associated with running multiple systems. With Ping, you can expect a seamless experience with universal services like directory and SSO, IGA, orchestration, and identity verification. This consolidation not only boosts ROI but also simplifies vendor relationships, as Ping's comprehensive SaaS solution serves all your identity requirements with a single, trusted partner.