Still misunderstood by many as a “victimless” crime, identity theft is often personally devastating, causing both economic and emotional suffering. It may take months or even years for the innocent to reclaim their lives—and the problem never fully goes away. Identity crimes have a lifelong impact, with one violation generating a domino effect throughout victims’ lives and on larger society as a whole.
I recently sat down with Eva Velasquez, CEO of the Identity Theft Resource Center, for the first episode of Ping’s podcast Hello, User to talk about the tremendous costs of identity theft. In “How Can Identity Theft Victims Be Made Whole Again?,” we discuss the perpetual nature of digital identity, the emotional and financial toll of identity theft on its victims, and the inconsistencies of cybersecurity approaches businesses use to protect their users from fraud. Here are the highlights of our conversation.