Customer Story
Highlights
Supports 3M customers with the capacity to add services and device support 10-fold
Provides Steinberg with a 360-degree view of customers for personalized service
Improves customer service with single sign-on (SSO) for 40 installation steps, 7 service portals and more
German Media Production Company Achieves a 360-degree View of Customers to Deliver Superior Service
Then along came ATMs.
Customers were cautious at first, but now no one can imagine banking in person.
Well, the next great banking innovation has arrived on the back of PSD2, The EU's Second Payment Services Directive.
Designed to create a single payment market across the European Union, PSD2 aims to make payments faster.
Safer.
And more transparent in the new digital economy.
PSD2 will give third parties like payment providers and fintechs access to customer bank data via secure APIs.
Require customer consent to share data and protect against fraud using strong Authentication.
In January 2018, PSD2 becomes law, so you don't have long to become compliant.
Banks already have the customers and data.
With PSD2, banks can focus on core offerings while outsourcing new specialised products like personalised financial planning tools to third parties.
Banks can serve as the secure platform for a growing menu of innovative financial services.
With ForgeRock, banks can use open standards like OAuth2 and OpenID Connect to integrate with third parties.
So customers get all the services they want in one trusted place.
The ForgeRock identity platform offers personal data sharing controls and gives Customers a single identity to use bankwide, creating a seamless, Secure and personalised user experience that builds brand loyalty.
And banks and customers alike can rely on Forge Rock's strong authentication in tandem with Real-time, responsive, situational risk assessments to protect customers and their data.
PSD2 is a golden opportunity for banks to place themselves at the centre of the digital Finance universe, delivering the products and services that customers want now.
Summary
German audio software and hardware manufacturer Steinberg replaced its homegrown identity solution with ForgeRock, now a part of Ping Identity, to better support its three million and growing customer base. With ForgeRock, users can more easily access installation steps and various Steinberg services. Additionally, ForgeRock provides Steinberg with a comprehensive view of customers so the company can offer tailored services.
With ForgeRock, we are putting the customer central to our plans. ForgeRock helps provide us with a comprehensive and coherent picture of the customer. It’s also an enabler to streamline processes and make them much more accessible for our customers.
Daniel Röper, Head of Digital
Steinberg Media Technologies
More About Steinberg
Steinberg is known the world over for its music and audio software and hardware solutions. The company has been developing, manufacturing and selling innovative products for musicians and producers in the music, film, post-production and multimedia industries since 1984. Steinberg products are used by Grammy and Oscar award-winning composers, engineers and producers.
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