a good thing!
Balance Security and Convenience
PingOne MFA is a cloud-based multi-factor authentication (MFA) service that enables your business to provide secure and seamless experiences for your customers and users. With customer-friendly authentication methods, adaptive authentication policies, user device management and custom branding, PingOne MFA can help your organization secure your customers without sacrificing user experience.
Provide Seamless and Secure Customer Experiences
PingOne MFA provides customer-friendly authentication methods that don’t add unnecessary friction to their experience. Customers can choose to authenticate by swiping, tapping or using fingerprint or facial recognition via a secure push notification from their mobile device or using FIDO2 bound biometrics on their laptop or security keys. They can alternatively use a one-time passcode sent to their email or SMS to verify their identity or use 3rd party TOTP authenticator apps (such as Google Authenticator).
Let customers manage which trusted devices they want to use, like their mobile phones. PingOne MFA empowers customers to add and remove trusted devices and update the permissions of each device without having to contact your support teams.
For high-value or high-risk actions like large online purchases, transferring money, changing a password or contacting the support center, your business needs to carefully confirm the identity of the customer making the transaction. PingOne MFA allows you to send a push notification to the user’s trusted device to confirm their identity before completing the transaction.
PingOne MFA enables your organization to personalize how your customers authenticate throughout your digital properties, so you can give them a consistent, branded experience.
Your organization can simplify deploying MFA to your customers through developer-friendly APIs, and easily embedding MFA into your own mobile application. We make it easy with comprehensive documentation, support, communities and sample apps to give your developers a head start.
Adaptive Authentication Removes Friction
When customers have friction in their user experience, they’re more likely to abandon your application or website. Removing friction means making security visible only when it’s needed, like when customers access certain applications or perform high-risk, high-value transactions. PingOne MFA reduces the need for your customers to authenticate by leveraging adaptive policies and integrating with Ping’s cloud-based risk management service to look at usage patterns, context and behaviors so that they’re only prompted when MFA is necessary.