I'm thrilled to share that Ping Identity has scored highest across all five Use Cases – Customer, Workforce, Partner (B2B), Machine, and Application Development Support – in the 2025 Gartner® Critical Capabilities for Access Management (AM). I could not be prouder of the work our team has done to deliver world-class identity and access management (IAM) capabilities that help our customers deliver world-class user experiences with uncompromising security.
Serving as a companion to the Magic Quadrant™ for Access Management, the Gartner® Critical Capabilities report offers a deeper analysis of vendors' products and services. While the Magic Quadrant™ evaluates vendors based on their overall vision and execution, this report allows you to "easily compare product and service offerings against a set of critical differentiators to support your strategic decisions."
Customer AM
For Customer IAM, providing consumers with secure, low-friction experiences is paramount. Ping scored highest (4.05/5):
image
/content/dam/picr/img/res/arpt/gcc/Gartner-Critical-Capabilities-2025-Customer-Access-Management-Score-650x464.png
alt-text
2025 Gartner Critical Capabilities for Access Management report Product or Service Scores for Customer Access Management
Workforce AM
Workforce access management requires a balance between robust security and seamless user experiences. Ping scored highest (4.28/5):
image
/content/dam/picr/img/res/arpt/gcc/Gartner-Critical-Capabilities-2025-Workforce-Access-Management-Score-650x464.png
alt-text
2025 Gartner Critical Capabilities for Access Management report Product or Service Scores for Workforce Access Management
Partner (B2B) AM
We deliver comprehensive B2B solutions. Ping scored highest (4.34/5) for Partner AM.
image
/content/dam/picr/img/res/arpt/gcc/Gartner-Critical-Capabilities-2025-Partner-Access-Management-Score-650x464.png
alt-text
2025 Gartner Critical Capabilities for Access Management report Product or Service Scores for Partner Access Management
Application Development Support
Ping Identity scored highest (4.31/5) for Application Development Support Use Case.
image
/content/dam/picr/img/res/arpt/gcc/Gartner-Critical-Capabilities-2025-Application-Development-Support-Score-650x464.png
alt-text
2025 Gartner Critical Capabilities for Access Management report Product or Service Scores for Application Development Support
Machine AM
Because of our capabilities in API access control and identity data management, Ping Identity scored highest (3.78/5) overall for the Machine AM.
image
/content/dam/picr/img/res/arpt/gcc/Gartner-Critical-Capabilities-2025-Machine-Access-Management-Score-650x464.png
alt-text
2025 Gartner Critical Capabilities for Access Management report Product or Service Scores for Machine Access Management
Why This Matters To Us
Enterprises today are navigating a complex IT environment, seeking to unlock business value while reducing complexity and optimizing costs. We believe rationalizing vendors and consolidating IAM solutions play a critical role in achieving these goals. Furthermore, we feel that by partnering with Ping Identity, organizations can drive top-line growth through enhanced customer engagement and seamless user experiences, while simultaneously streamlining costs and improving operational efficiency.
Effective identity and access management is essential for protecting against malicious actors and ensuring data security in a complex digital environment. Capabilities like single sign-on (SSO), lifecycle management, adaptive access controls, and robust integration not only safeguard assets, but also streamline operations, enabling organizations to focus on growth and innovation.
By delivering best-in-class capabilities for managing user identities, securing cloud-based applications, and mitigating risks, advanced IAM solutions empower organizations to stay ahead of user experience and security challenges.
image
/content/dam/picr/img/res/arpt/gcc/FINAL-Img-Gartner-Critical-Capabilities-2024-544x494.png
alt-text
Figure 1 of the 2024 Gartner Magic Quadrant for Access Management report
Explore Why Ping Scored Highest in All Use Cases
Get the Report
Gartner, Critical Capabilities for Access Management, Nathan Harris, Brian Guthrie, Abhyuday Data, Josh Murphy, 7 January 2025
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Ping Identity.
Frequently Asked Questions
Why does insurance need continuous identity verification?
Insurance risk often appears after login in policy views, address changes, beneficiary updates, claim submissions, payout requests, broker quotes, and admin actions. None of these should inherit the same level of trust. Continuous verification helps insurers apply the right control at the right moment based on user, device, behavior, relationship, claim, policy, jurisdiction, and risk context.
How can insurers reduce fraud without increasing customer friction?
By combining risk intelligence, identity verification, biometric person continuity, orchestration, and action-aware authorization, your legitimate customers can move faster while high-risk activity is challenged, limited, or denied. With adaptive journeys, you only step up security measures when risk requires it.
How does identity improve the insurance customer experience?
Identity can reduce repeated registration, duplicate verification, disruptive MFA, recovery friction, and disconnected product journeys. With Ping Identity, insurers can orchestrate low-friction onboarding, trusted login, secure recovery, claims continuity, consent capture, and cross-product engagement while preserving trust.
How can insurers secure broker, agent, and partner access?
Insurers need more than static federation and broad roles. Ping Identity helps govern broker and partner access using delegated administration, agency hierarchy, relationship-based authorization, adaptive step-up, access governance, and audit trails across quotes, binding, servicing, claims, APIs, and partner workflows.
How does Ping Identity help secure claims?
Ping Identity helps insurers verify claimants and partners, assess risk during FNOL and document upload, secure call center handoffs, govern vendor and repairer access, and authorize payouts based on claim type, payout value, claimant role, vendor role, jurisdiction, and risk context. Claims move faster and safer, and stay trusted.
What role does identity play in agentic AI for insurance?
AI agents need their own identities, permissions, lifecycle controls, monitoring, and audit trails. Ping Identity helps insurers authenticate AI agents, bind them to the right human or business principal, enforce delegated authority, apply least privilege, require human review for sensitive actions, and log every action for accountability.