Security Bank is one of the Philippines' leading universal banks.
Our vision is to become the most customer centric bank in the Philippines.
Our mission is to enrich lives, empower businesses, and build communities sustainably Through financial service excellence.
My name is Lucas Rollo.
I work at Security Bank, and I'm the Chief Operating Officer at Security Bank.
Where we're looking at Identity.
I think Identity is, It's going to be at the centre of everything that we do, Especially aligned with customer experience that drives better banking.
We chose Ping Identity because of its robust capability, flexibility, and proven track record in delivering secure and seamless identity solutions.
Some of the key aspects that stood out with Ping as an ideal partner are advanced Authentication capabilities, orchestration, which was key, Allowing us to design and implement complex workflows without extensive custom development.
What this has done is it has significantly reduced time to market for our digital Initiatives and enabled consistent customer experience across multiple channels.
If you look at today, we've gone live with retail banking, A completely revamped retail banking app.
In the last 4 months we have migrated around 900,000 customers from the.
To the new and it has been seamless.
It's very heartening to say that we've not had a single instance of fraud.
We have implemented stronger security controls to mitigate risks such as account takeover and Unauthorised access, and what this has done is we feel that it has significantly enhanced Trust and safety for our customers and stakeholders.
Identity is not just about security.
Identity is also about how you leverage it from an experience aspect.
So that's going to be some of the key things that we will look at: how do we really give Customers a continuum of journey as they navigate the entire bank's ecosystem, And we look forward to maintaining the momentum we have built over the last two years to ensure Our customers continue to receive the exceptional services they deserve.

A great example of who Digii is and how you'd interact with us in the marketplace.
Take a phone, smash it, look at all those little parts, We sell those parts.
I'm Jeff Johnson.
I lead IT security here at Digii.
We started using PingOne in 2015 for workforce.
One of the biggest impacts that we've had on the workforce is implementing PingOne Risk.
It allowed us to cut out passwords over 80% of the time.
It also reduced our MFA fatigue.
The reason why we expanded our implementation with Ping and covered the customer side Because the typical customer of DigiKeys is a maker and they're technically very savvy, They expect a lot from us, from frictionless digital experiences to security.
Ping allows us to enable a lot of that for them.
One of the positive impacts we've seen from our implementation of customer MFA PingOne Protect, There's been an 88% reduction in fraud, which accounts for millions of dollars that go back Into the business.
When we implemented PingOne Protect, We called it Forever Session.
And what that does for us is 95% of interactions on our website do not require a Password.
Our customers come to our site, they can go Right to purchasing product or searching.
That type of frictionless digital experience is what we're driving for.
Helps grow our customer account, helps us grow sales.
The future of identity at Digii includes full elimination of passwords, Reducing friction for our customers through passwordless registration, Passwordless login, and Ping is going to help us with that.
We've already started.
The other piece is really reducing as much Friction as possible with customer and workforce interactions.
You know when your security is working when you don't hear or see it.
And that's what we want.
We want to be invisible.