Hong Kong Jockey Club: Modernizing Customer Identity for Every Race-Day Moment

Objective

As a 140-year-old philanthropic institution, The Hong Kong Jockey Club is modernizing its technology to create a more agile digital foundation. Central to this effort, the Club needed to build a resilient, scalable, and configurable identity and access management environment to keep customers connected during demanding race-day events.

Challenge

The Club’s homegrown identity environment struggled to scale quickly and lacked the adaptability required for the extreme traffic of race days, where the club processes up to 9,000 transactions per second and 60,000 logins per minute. With zero downtime as a strict requirement, the Club needed a modern identity platform to improve resiliency, increase system availability, and provide greater control over authentication.

Solution

The Hong Kong Jockey Club partnered with Ping Identity to modernize its customer identity and access management environment and support the club’s digital transformation. The new solution is deployed in the cloud using an active-active architecture, helping the club support major events with greater confidence in the resiliency and availability of its environment.

The platform is also highly configurable. The Hong Kong Jockey Club can adjust its login model, change authentication factors, and create different paths through the customer journey as business needs evolve. This gives the Club the flexibility to make the experience more dynamic without relying on the limitations of its previous environment.

The partnership brings together Ping’s platform expertise with the club’s understanding of its own systems and customers. By working collaboratively, the teams have been able to combine technology, knowledge, and a get-it-done mindset to deliver a successful customer identity program.

Results

• Deployed a resilient, active-active cloud foundation supporting 9,000 transactions per second and 60,000 logins per minute.

• Ensures high availability during major events.

• Provides flexibility to dynamically evolve authentication and customer journeys dynamically, while creating a more agile foundation for future experiences.