If you value customer experience, privacy, and security, you probably don’t need convincing that customer identity should be a priority for your organization. You already know that a well-integrated customer identity and access management (CIAM) strategy is key to shaping digital experiences that keep your business secure and your customers satisfied.
The thing is, building digital experiences that are both smooth and secure takes multiple teams working together across the entire organization. And getting all of these people on board and collaborating efficiently? That’s often easier said than done.