Moving nearly all business digital in 2020 has caused a new exploration of the role identity plays online. Few companies had business continuity plans for sending 100% of their employees home and relocating 100% of their revenue and business to digital channels, but they were forced to do so seemingly overnight. And suddenly, identity took on an even greater importance than it had before because of its role in helping businesses provide customers, employees and partners access to the resources they need, wherever they are and on whatever device they’re using.
A digital identity standard would help ensure access in a world that is increasingly relying on digital interactions. But the reality is that in the creation of this standard, the opportunity to introduce bias is something that we need to be conscious of, including the many concerns relative to diversity inclusion.
In this week’s Hello User podcast, my guest is the Identity Jedi, David Lee. David is an enterprise architect and thought leader with nearly 20 years of experience in identity and access management, business development and solution architecture. In “Examining the Biases Within Commercialized Identity,” we discuss the biases identity management decision makers have when it comes to diversity, the consequences that can come with fast-paced software delivery, the future of digital anonymity and the importance of having difficult conversations around diversity inclusion.