VSP Vision Care Sees Satisfaction
Soar When Clients Use Single Sign-on
VSP lacked an SSO solution that would allow clients to securely and easily log on to its web portal. The solution had to be able to interoperate with many different flavors of SSO, from home-grown to SAML 2.0-based solutions. In addition, the company required a solution that would lead to greater client satisfaction, longer visits to the site by users and fewer login support calls. And, the VSP portal was growing and needed broad capabilities that would allow additions to its features in the future.
VSP has seen numerous benefits. Implementation was fast, with a test connection up and running in a day and complete client integrations occurring in just one to two days. Although the project started with one large client request, the number of clients using SSO has grown to 20. The web portal sees roughly 6,200 SSO logins a month. The web site has increased site “stickiness” as users stay on the site longer. In addition, PingFederate’s broad capabilities will help VSP add to its portal features in the future.
More About VSP
VSP Vision Care is a division of VSP Global and is the largest not-for-profit vision benefits and services company in the United States. VSP has invested more than $150 million in free eye care and eyewear for over 780,000 American adults and children through community outreach programs like VSP Mobile Eyes and Sight for Students, and through relationships with other organizations including the American Red Cross and Prevent Blindness America.
Learn more at www.vsp.com
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