CDPHP Scales Member Access by 6,000% with Ping Identity and AWS
Challenge
CDPHP needed to unify fragmented medical, dental, and pharmacy services into a single secure portal. Failure to deploy before the peak enrollment deadline risked operational collapse and member churn.
Results
By deploying PingFederate and PingOne on AWS, CDPHP achieved a 100% digital rollout in 60 days. They saw a 6,000% increase in registered users and a 700% surge in mobile app adoption.
Objective
CDPHP aimed to provide a single-click entry point for its 400,000+ members. The goal was to fast-track a production-ready Single Sign-On (SSO) solution within two months to meet a hard benefits enrollment deadline, moving away from fragmented credentials toward a dynamic, attribute-based security model.
Challenge
The organization faced significant user friction, as members were forced to manage multiple passwords for disparate health services. Without a unified identity layer, CDPHP risked operational failure during peak enrollment, potential HIPAA compliance vulnerabilities, and a poor member experience that could lead to lost revenue.
Solution
CDPHP implemented a Hybrid Identity Architecture, bridging on-premises systems with AWS cloud infrastructure. Using PingFederate as the federation engine and PingOne as the IDaaS layer, they created a scalable identity fabric. This solution leveraged OAuth 2.0 and OpenID Connect (OIDC) to secure the "My CDPHP" mobile app and utilized pre-built integration kits to meet the aggressive 60-day deployment timeline.
Results
The transformation yielded immediate, massive scale: online user registration grew by 6,000%, and mobile app downloads increased by 700% in a single month. By hosting the identity layer on AWS, CDPHP ensured the portal could handle massive traffic spikes while maintaining strict HIPAA compliance and providing a personalized experience based on specific user plan attributes.
PingFederate met all our technical requirements and timeframes. Ping Identity’s pre-built integration kits let us plan realistically for the future and their OAuth support let us move forward immediately with our mobile app.
Fernando Febus
Director of Application Management, CDPHP
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