Customer Story
Solutions at-a-Glance
Going beyond identity basics delivers a better user experience
IT-friendly solutions enable simplified service delivery
Use of contextual factors minimizes authentication friction
Merck Prescribes Identity for Healthy User Experiences
Pharmaceuticals is a highly regulated industry that handles extremely sensitive information concerning the healthcare of millions. And those millions deserve a flawless customer experience to get the medications they need, when they need them, easily and securely, no matter how sensitive their information is.
Lance Peterman, Identity and Access Management Architect at Merck, measures success not by how well Merck “does” identity but by how well they use it to deliver a better experience for their customers. To learn how Merck is using Ping’s IT-friendly identity solutions and taking advantage of modern authentication capabilities to stay on the cutting edge of user experience, watch the video.
More About Merck
Merck is a global biopharmaceutical company that delivers innovative health solutions through its prescription medicines, vaccines, biological therapies, and animal health products. With core product categories encompassing diabetes, cancer, vaccines, and hospital acute care, Merck applies their worldwide reach, financial strength, and scientific excellence to address many of today’s most significant health challenges.
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