Host: Richard Bird, Chief Customer Identity Officer, Ping Identity

We understand identity as who we are. It’s the ID card in our pocket. It’s a set of personal characteristics. It’s our family name.

But in the digital world, identity has evolved far beyond its old definitions. It’s the way we consume products. Our ability to vote. Our financial security. Digital identity can be created quickly, accessed broadly and even stolen...easily. And it doesn’t just live online.

Welcome to Hello, User : the podcast that covers modern identity across every facet of our lives, from personal to public to professional.

Let’s explore the way our digital identities create our world—and not the other way around. Subscribe to Hello, User here today to receive notifications when a new episode is released.

Episode 1: How Can Identity Theft Victims Be Made Whole Again?

 
Guest: Eva Velasquez, CEO, Identity Theft Resource Center

Still misunderstood by many as a “victimless” crime, identity theft is often painfully personal—and devastating. It may take months or even years for the innocent to fully reclaim their lives. How do identity theft victims overcome compromised credentials and become whole again? Listen to Richard and Eva discuss the perpetual nature of digital identity, the emotional and financial toll of identity theft on its victims, and the inconsistencies of cybersecurity approaches businesses use to protect their users from fraud.

Episode 2: How Does the Rise in Digital Affect Identity Security?

Guest: Andre Durand, CEO, Ping Identity
Related Resource: Keep Me Safe, Make Me Happy

Employers and consumers have embraced digital in the wake of the global pandemic. Enterprises have responded by rapidly pivoting to digital-first experiences - online shopping, telehealth and remote employee onboarding - to keep pace with customer expectations and maintain a competitive edge. Has identity security kept up during this historic rise of digital interactions? Listen to Richard and Andre explore how the pandemic has opened up an opportunity to shape the future of personal identity.

Episode 3: Examining the Biases Within Commercialized Identity

Guest: David Lee, Director of Strategic Alliances, Cloudentity
Related Resource: Building Strong Customer Relationships through Data Privacy and Consent

Digital identity has had a profound impact on people’s lives. It’s essential for us to examine the implicit biases and assumptions that are present when we build our identity systems. Listen as David and Richard discuss the biases identity management decision-makers have when it comes to diversity, the consequences of fast-paced software delivery, the future of digital anonymity, and the importance of having difficult conversations around diversity inclusion.

Episode 4: Saying No to the Impossible and Yes to a Better World

Guest: Mick Ebeling, Founder & CEO, Not Impossible Labs
Related Resource: The Year of Identity Data Stewardship: Top 6 Identity Industry Predictions for 2021

We’re surrounded by evidence of technology’s tremendous power to shape how we experience the world. Buying groceries with the click of a button. Consulting a doctor from your living room. Playing a game with strangers thousands of miles away. Technology also has the power to impact identity, so much so that people’s perception of their actual self can differ from the identity they project online. In this episode, Richard and Mick discuss technology’s role in identity, and how it can help solve problems to create a better world.

Episode 5: Owning Your Identity with Terry Crews

Guest: Terry Crews, Actor & Chief Identity Champion
Related Resource: Why You Need an Identity Champion

We are each much more complex than the little boxes anyone wants to put us in. The great thing about identity is that you get to choose who you're going to be, and you get to choose the stories that best represent your own identity. In this episode, Richard talks to actor, former NFL player, artist, activist, advocate, designer and Ping Identity’s Chief Identity Champion, Terry Crews, about how identity is a complexity of all things, and how to stay true to yourself.

Episode 6: Digital Identity as a Government Issue

Guest: Jeremy Grant, Coordinator, Better Identity Coalition
Related Resource: The U.S. Government's Digital Transformation

Digital identity is often thought of as a private sector concern, most properly addressed by technology and security vendors. Jeremy Grant, Coordinator of the Better Identity Coalition, would argue that digital identity and cybersecurity are too big for private sector businesses to tackle on their own. These challenges should be elevated to the national agenda. In this episode, Richard and Jeremy share their sentiments on creating a centralized and holistic approach to protecting and regulating identity in the United States.

Episode 7: The Future of Identity and the Challenge of Trust

Guest: Mike Kiser, Senior Identity Strategist, SailPoint
Related Resource: Trust and Accountability in the Era of Data Misuse

Identity is of the utmost importance when it comes to building trust in online interactions. At Identiverse, the conference devoted to identity, Richard took the opportunity to speak to his fellow practitioner, Mike Kiser from SailPoint, on the future of the identity industry and some of the biggest challenges around establishing the trust people need to interact with confidence. Listen as they discuss the demands of privacy, the influence of mobile devices and their concerns about the future of identity.

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