Host: Richard Bird, Chief Customer Identity Officer, Ping Identity
We understand identity as who we are. It’s the ID card in our pocket. It’s a set of personal characteristics. It’s our family name.
But in the digital world, identity has evolved far beyond its old definitions. It’s the way we consume products. Our ability to vote. Our financial security. Digital identity can be created quickly, accessed broadly and even stolen...easily. And it doesn’t just live online.
Welcome to Hello, User : the podcast that covers modern identity across every facet of our lives, from personal to public to professional.
Let’s explore the way our digital identities create our world—and not the other way around. Subscribe to Hello, User here today to receive notifications when a new episode is released.
Episode 1: How Can Identity Theft Victims Be Made Whole Again?
Guest: Eva Velasquez, CEO, Identity Theft Resource Center
Still misunderstood by many as a “victimless” crime, identity theft is often painfully personal—and devastating. It may take months or even years for the innocent to fully reclaim their lives. How do identity theft victims overcome compromised credentials and become whole again? Listen to Richard and Eva discuss the perpetual nature of digital identity, the emotional and financial toll of identity theft on its victims, and the inconsistencies of cybersecurity approaches businesses use to protect their users from fraud.
Episode 2: How Does the Rise in Digital Affect Identity Security?
Guest: Andre Durand, CEO, Ping Identity
Related Resource: Keep Me Safe, Make Me Happy
Employers and consumers have embraced digital in the wake of the global pandemic. Enterprises have responded by rapidly pivoting to digital-first experiences - online shopping, telehealth and remote employee onboarding - to keep pace with customer expectations and maintain a competitive edge. Has identity security kept up during this historic rise of digital interactions? Listen to Richard and Andre explore how the pandemic has opened up an opportunity to shape the future of personal identity.
Episode 3: Examining the Biases Within Commercialized Identity
Guest: David Lee, Director of Strategic Alliances, Cloudentity
Related Resource: Building Strong Customer Relationships through Data Privacy and Consent
Digital identity has had a profound impact on people’s lives. It’s essential for us to examine the implicit biases and assumptions that are present when we build our identity systems. Listen as David and Richard discuss the biases identity management decision-makers have when it comes to diversity, the consequences of fast-paced software delivery, the future of digital anonymity, and the importance of having difficult conversations around diversity inclusion.
Episode 4: Saying No to the Impossible and Yes to a Better World
Guest: Mick Ebeling, Founder & CEO, Not Impossible Labs
Related Resource: The Year of Identity Data Stewardship: Top 6 Identity Industry Predictions for 2021
We’re surrounded by evidence of technology’s tremendous power to shape how we experience the world. Buying groceries with the click of a button. Consulting a doctor from your living room. Playing a game with strangers thousands of miles away. Technology also has the power to impact identity, so much so that people’s perception of their actual self can differ from the identity they project online. In this episode, Richard and Mick discuss technology’s role in identity, and how it can help solve problems to create a better world.
Episode 5: Owning Your Identity with Terry Crews
Guest: Terry Crews, Actor & Chief Identity Champion
Related Resource: Why You Need an Identity Champion
We are each much more complex than the little boxes anyone wants to put us in. The great thing about identity is that you get to choose who you're going to be, and you get to choose the stories that best represent your own identity. In this episode, Richard talks to actor, former NFL player, artist, activist, advocate, designer and Ping Identity’s Chief Identity Champion, Terry Crews, about how identity is a complexity of all things, and how to stay true to yourself.
Episode 6: Digital Identity as a Government Issue
Guest: Jeremy Grant, Coordinator, Better Identity Coalition
Related Resource: The U.S. Government's Digital Transformation
Digital identity is often thought of as a private sector concern, most properly addressed by technology and security vendors. Jeremy Grant, Coordinator of the Better Identity Coalition, would argue that digital identity and cybersecurity are too big for private sector businesses to tackle on their own. These challenges should be elevated to the national agenda. In this episode, Richard and Jeremy share their sentiments on creating a centralized and holistic approach to protecting and regulating identity in the United States.
Episode 7: The Future of Identity and the Challenge of Trust
Guest: Mike Kiser, Senior Identity Strategist, SailPoint
Related Resource: Trust and Accountability in the Era of Data Misuse
Identity is of the utmost importance when it comes to building trust in online interactions. At Identiverse, the conference devoted to identity, Richard took the opportunity to speak to his fellow practitioner, Mike Kiser from SailPoint, on the future of the identity industry and some of the biggest challenges around establishing the trust people need to interact with confidence. Listen as they discuss the demands of privacy, the influence of mobile devices and their concerns about the future of identity.
Episode 8: Bringing Your Authentic Self to Work
Guest: Helen Patton, Advisory CISO, Cisco
Related Resource: Identity is Everything
When you show up for work, what persona is on display? Can you truly be yourself in your role? For women in historically male-dominated fields and those with non-traditional backgrounds, it’s unfortunately common to have to hide parts of their identity at work. Richard and Helen discuss this systemic problem, how it’s contributing to the resource gap in fields like cybersecurity, and how we can build different paths for success for people with diverse identities and backgrounds.
Episode 9: 5 Top Identity Trends with Richard Bird
Guest: Richard Bird, CCIO, Ping Identity
Related Resource: Colonial Pipeline Hack Rockets Ransomware to Top of U.S. Security Agenda
Who’s responsible for keeping customer data private? How are companies like Apple and Google advancing the concept of personal identity? How damaging is fraud to both businesses and national security? How is the media mischaracterizing ransomware attacks? To kick off the second season of Hello, User, Richard Bird digs into some of the identity trends that are top of mind with executives around the world.
Episode 10: Exploring the Relationship Between
Identity and Security
Guest: Candace Worley, CPO, Ping Identity
Related Resource: A Secure Perimeter Begins with Identity
Some cybersecurity companies and CISOs consider identity solutions to be separate from the typical security stack, while others, including Richard and this month’s guest Candace Worley, consider identity and data to be the core of cybersecurity. Tune in to hear their discussion of how security and identity should relate to one another, as well as the power of access management and risk management when it comes to keeping your organization safe.
Episode 11: Discovering the Soul of a Company
Guest: Kevin Sellers, CMO, Ping Identity
Related Resource: Be a Boardroom Hero
Every human has a unique identity, but what about companies? Kevin Sellers argues that effective marketing is built upon the truth of “who” your company is and what you want it to be in the market. Listen as Kevin and Richard discuss how a deep understanding of the soul of your company—a combination of mission, values, leadership, culture and more—will put you on the path to authentic and differentiated messaging that will engage your audience.
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