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Customers expect every digital interaction to be seamless, secure and personalized. PingOne for Customers combines a no-code orchestration engine with authentication, user management, multi-factor authentication and API access management services to build, test and optimize digital customer experiences.
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Increase Agility to Evolving Business Needs
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Keep ahead of the competition and drive business with no-code identity orchestration that reduces the time to create and deliver seamless and secure customer experiences.
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Acquire More Customers
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By streamlining your registration with single sign-on (SSO) capabilities, you can reduce abandonment and acquire more customers.
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Increase Customer Interactions
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Once customers are registered, authentication services enable consistent sign-on experiences so you can drive increased engagement and revenue.
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Deliver Consistent Multi-channel Experiences
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Ensure that all applications have a consistent view of customer data so you can deliver personalized, multi-channel experiences to your customers following sign-on.
Key Features
- No-code identity orchestration to rapidly build, test and optimize customer experiences
- Centralized authentication services allow you to connect a user in any directory, accessing any app, hosted in any cloud in any situation
- SSO and adaptive authentication across all apps
- Embed customer-friendly multi-factor authentication (MFA) in custom apps or use SMS or email OTPs
- Self-Service SSO integrations and delegated administration for application teams
- A single view of your customers across all applications
- Use customer data to personalize experiences and to provide seamless omni-channel customer journeys
- Configure and enforce access to APIs to ensure only the right users access the right applications, resources and features
Capabilities & Benefits
No-Code Identity Orchestration
- Orchestration for frictionless, personalized and secure digital experiences
- Optimize and deliver customer journeys that balance security and convenience with identity proofing, account recovery, passwordless authentication, progressive profiling and more
- No-code flows with a drag-and-drop interface, workflow templates and A/B testing using DaVinci flow templates
- Connectors to hundreds of third-party apps, including other IAM vendors
- Open RESTful APIs, identity standards and embeddable JavaScript widgets
Single Sign-On to All Apps
- Consistent credentials across all apps
- Social login, registration, account linking
- Passwordless authentication
- OAuth, OpenID Connect, SAML support
- Customizable templates and UIs
- Robust authentication policies
- IdP discovery
Adaptive Multi-Factor Authentication
- Comprehensive authentication policies that apply MFA based on risk
- Supported authentication methods: mobile push (fingerprint, facial recognition, Apple Watch); email, voice, and SMS OTP; TOTP authenticator apps, and FIDO2 bound biometrics and security keys
- Embed MFA (push and soft tokens) in custom iOS or Android apps
- Customer service ID verification with MFA
- ID verification for high-risk transactions
- Admin portal to manage user devices
- Customers can create and manage trusted devices
Unified Customer Profile Across All Applications
- Unify disparate identity silos and datastores to create a single view of the customer
- Consolidate unified profiles with bi-directional sync, migration and coexistence
- Meet data residency requirements with choice of regional deployments
- End-to-end data encryption
- Admin activity alerts and limitations
- Meet stringent enterprise security requirements
- Handle peak usage with ease when scaling without compromising performance
Centralized API Access Management
- Configure, enforce and audit access control to specific APIs, calls and data
- Simplified administration to apply OIDC and OAuth to secure API access without protocol expertise
- Coarse-grained access control ensures only the right users & clients access APIs
- More granular access control for individual API operations, including group-based access control
- Centralized visibility of API activity, including runtime auditing with a focus on authorization events
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Business Value
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With PingOne for Customers you can acquire and retain customers by providing seamless, secure and personalized digital experiences.
Integrations
Integration kits, adapters and connectors make deployment easy:
- Hundreds of connectors to third-party applications for orchestration of identity services
- Social identity connectors (Facebook, Google, Twitter and more)
- Risk, identity verification and online fraud detection service integrations
- Integration kits for leading API gateways
- RESTful agentless kits for any language
- Server kits
Cloud-Based Solutions to Meet Your Needs
Select the PingOne for Customers solution package that enables you to meet business goals:
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Essential
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Rapidly build identity experiences using a no-code orchestration engine with DaVinci flow templates, alongside authentication and user management capabilities.
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Plus
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All Essential capabilities + API access management to configure and enforce access to any API and MFA to remove friction and reduce the need for passwords all while enhancing customer security and improving user experience.