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Every customer wants an intuitive, trusted, secure, and personalized experience when they interact digitally, but what that actually means is unique to each individual.
After all, everyone has different wants, different needs, different journeys, and Deloitte's customer identity and access management offering can cater to each of them.
Using PingOne DaVinci's identity orchestration capabilities, Deloitte has developed workflows that enable passwordless authentication, identity verification, delegating account access to family members, and others.
Here, we'll show you how these work on our demo bank site.
Joe is looking for a fast and secure way to access his bank account.
He clicks on the passwordless login option and is prompted to scan a QR code with his mobile device.
His mobile device prompts him to provide consent and use FIDO certified biometrics to authenticate himself.
After entering a one-time passcode sent to his email, he is logged into his bank application.
Meanwhile, Sandy is trying to open a new checking account with bank.
During her registration journey, she is required to verify her identity by providing her email ID and agreeing with the TOS.
She is then asked to scan a QR code on her mobile device, which initiates the verification process.
She is prompted to scan and upload her government-issued identity documents using her mobile device and takes a selfie to complete the verification journey.
Sandy is also looking to delegate her account access to her teenage daughter with a restricted transaction limit.
For this, she goes through the dependent onboarding process, provides the necessary information driven by the policies and controls defined in DaVinci.
Both Joe and Sandy have different starting points in their journey, yet they end up at the same place, satisfied with an easy experience that makes them feel safe and catered to.
Deloitte's end-to-end offering can be automated and deployed quickly.
Our turnkey solution installs a sense of confidence with your customer with a connected, easy-to-use, trustworthy, and personalized experience.
Deloitte reimagined what's possible with Ping's PingOne DaVinci and created their own signature piece of art.