Professional Services
Faster ROI. Smoother rollouts. Tailored solutions. Challenge accepted.
World-Class Services for World-Class Products
Your challenging business objectives are our opportunities. Challenge accepted! Our professional services team are experts in the real-world application of our technology. Our focus is helping customers maximize their value from our products and our strong partnerships, so that they can ultimately achieve their business outcomes. The value we provide our customers is anchored in three main benefits:
Faster ROI: We are experts in helping you realize the fastest possible return on your investment through rapid deployment.
- Smoother Rollouts: Our services are specifically engineered through our collective experience. Based on extensive best practices, they can be directly leveraged or extended to meet the unique needs of your business
- Tailored Solutions: We are experts at extending our products and integrating them into your environment so that you get the best possible fit for your overall objectives.
Our AAA+ portfolio
is as Flexible as Your Needs
To ensure the successful implementation of our products we offer a comprehensive suite of services based on our deep experience gathered from hundreds of engagements. And your enterprise is unlike any other, so we give you the flexibility to pick and choose which services to piece together to fit your specific use case.
- Accelerators
We offer pre-scoped engagements and add-ons to accelerate the standard outcomes for our most common services (e.g., implementations and upgrades for all products).
- Advisory
These are modular, limited-scope services with fixed engagements that are focused on advice and counsel (e.g., expert guidance, architecture and design, go-live readiness assessments, and launch support).
- Advanced
For more complex efforts, we offer significant tailoring of our solutions to create custom outcomes that meet unique requirements.
- Engineering
If needed, we offer specialized engineering code for customized solutions and extensions (e.g., professional services kits, PingDirectory sync pipes and plugins).
Implementation Accelerators
Combining our world-class technology and implementation expertise, our implementation accelerators help you rapidly realize benefits from your investment. But accelerating your time to value is just the beginning. You’ll rest easier knowing that our experts have your back, making design and implementation easier, mitigating risks and helping you achieve your business objectives. Choose your product to download the details about each accelerator.
Advisory Modules
Our accelerators tackle the end-to-end deployment of a solution from design to launch, but our advisory modules are designed to dig in to the key phases of an engagement lifecycle. Paired with our expert guidance, you can use our advisory modules to build your engagement level with our professional services based on your individual needs. Download each of these modules to see our phase-by-phase approach.
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Our Proven
Implementation Process
Alongside our trusted delivery partner network, we have the collective experience on hundreds of engagements. We’ve optimized our services model around the major phases of your successful end-to-end adoption journey.
- Design
The key to a successful implementation starts with a robust plan. We'll link your business objectives to a set of solution requirements, and then we can tailor our architecture and design to best meet your needs.
- Implement
Using the agreed-upon design, we’ll lead the implementation and configuration of your solution. Your team will work with us every step of the way to build knowledge and set you up for long-term success.
- Validate
Working closely with your team, the implemented system will undergo stability testing and environment tuning to prepare for the introduction of your initial set of applications.
- Integrate
Along with your IAM and application teams, our team will complete your integration requirements into the validated environment. And to help with future integrations, your team will receive run-books with repeatable processes and application-specific configuration settings
- Launch
When your new environment is ready to go live, we’ll finalize the coaching and enablement process of your IAM team, and then we’ll support the launch of your new Ping Identity solution.
Complete the Journey with our World-Class Partners
Beyond helping you plan, implement and optimize your Ping product environment, our professional services team is also a direct line to our extensive partner ecosystem.
Ready to see what professional services can do for your organization? Contact your account executive.
