Think Your Identity Strategy Is Solid?
The data tells a different story.
A new IDC White Paper, Closing the Trust Gap: Achieving Digital Confidence Across People, AI, and Every Interaction, sponsored by Ping Identity1 reveals a gap between confidence in identity strategy and actual verified trust maturity.
Confidence Is Common.
Maturity Isn’t.
According to the IDC White Paper:
51% of organizations believe they’re best in class or ahead of peers in establishing trusted digital identity
Only 9% are actually classified as verified trust leaders in maturity dimensions
Your Front Door Isn’t the Problem
Reinforcing your login is important. But after a user is in, if trust is assumed and not verified, that’s when the cracks start to show.
Helpdesk interactions that
rely on human judgment
Account recovery optimized
for speed, not assurance
Privileged access that assumes
yesterday’s trust still applies
AI or automation acting
with inherited identity
Partner and B2B access
outside of core IAM controls
They don’t trigger alerts.
They accumulate across systems and teams.
They infiltrate critical identity moments.
These gaps don’t show up
on dashboards.
They don’t trigger alerts.
They accumulate across
systems and teams.
They infiltrate critical
identity moments.
What Are Leaders Doing Differently?
According to the IDC White Paper, “the advantage is clear: maturity shows up on the P&L, and leaders outperform starters in metrics that matter”:
Stronger verification didn’t slow them down.
It made the business work better.
Why This Matters
As a trusted technology research firm, we believe that IDC provides objective analysis grounded in real enterprise data. This study is based on 794 identity, security, and digital leaders from $500M+ organizations. It zooms in on five dimensions of identity maturity, and it reveals where confidence breaks from reality. See how leaders are overcoming the same challenges you’re facing.
Close the Trust Gap
Continuous verification isn’t slowing leaders down. It’s increasing conversion, accelerating onboarding, and strengthening compliance. See how you can turn verified trust into an advantage.
1 IDC White Paper: Closing the Trust Gap: Achieving Digital Confidence Across People, AI, and Every Interaction, sponsored by Ping Identity, (Doc #US54245026, February 2026)