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Prevent Social Engineering Attacks on Your Helpdesk | Ping Identity

Threat Actors Are Exploiting Human Trust

Social engineering attacks targeting the helpdesk are surging. Learn how to shut them down with identity-first security.

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Fortify Your Helpdesk. Thwart Attackers. 

Attackers don’t always opt for brute force when they’re trying to break through your defenses. The helpdesk has become a primary entry point, and identity verification must extend to every access request.

Common Attack Vectors

Cybercriminals no longer need to breach firewalls or break encryption. They bypass security controls by targeting people — especially support teams who are trained to help.

 

Here’s how they’re gaining access: 

 

  • Social Engineering & Impersonation
  • SIM Swapping for Credential Takeover
  • MFA Fatigue & Session Hijacking
  • Compromised VPN & Remote Access Tools
  • Privilege Escalation & Lateral Movement
  • Abuse of Identity Federation or SSO
  • Ransomware Deployment
  • Data Theft & Exfiltration

The Ping Identity Platform: 
Stop Attackers In their Tracks

Your security controls are only as strong as your
ability to trust who’s on the other end of the line.

The Ping Identity Platform: 
Stop Attackers In their Tracks

Your security controls are only as strong as your
ability to trust who’s on the other end of the line.

Prevent Impersonation at the Source

  • Verify users with government ID and live selfie checks
  • Enroll high-risk users in voice biometrics with liveness detection
  • Replace knowledge-based authentication with verifiable credentials

Detect Risk in Real Time

  • Use adaptive authentication to flag risky logins based on behavior, device, and location
  • Score risk in real time and trigger stronger authentication automatically
  • Monitor session activity to spot takeover attempts early
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Respond Automatically to Threats

  • Orchestrate “dead ends” for bad actors without disrupting real users
  • Enforce fine-grained authorization policies for high-risk actions like password resets
  • Require full identity verification before proceeding with sensitive support workflows

Get in touch

Talk with our team to discover how to stop identity-based threats at the helpdesk before they compromise your business.

Contact Sales

Additional Resources

Blog

Preventing and Responding to Helpdesk Compromise

Checklist

Fraud & Threat Prevention Checklist for CIOs & CISOs

Guide

Insider Threat Guide