Archived - October 2, 2018

Subscription Agreement

(All Products)

Prior to October 2, 2018


This subscription agreement (this "Agreement") sets forth the legally binding terms for use of the Products (as defined below). This Agreement is by and between Ping Identity Corporation ("Ping Identity") and the company or entity on whose behalf you are executing this Agreement ("Customer"). You represent that you have the authority to bind customer to the terms of this Agreement. By agreeing to the terms of this Agreement or by accessing, using or installing any part of the Products, Customer expressly agrees to and consents to be bound by all of the terms of this Agreement. If Customer does not agree to any of the terms of this Agreement, Customer is prohibited from downloading, installing, activating or using the Products. The effective date of this Agreement is the date set forth on an Order Form or, if earlier, the date on which Customer downloads, installs, activates or uses the Products (the "Effective Date"). Collectively, Ping Identity and Customer may be referred to as the “Parties” or in the singular as a “Party”.


For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows:


1.  Definitions.


"Administrator" is an individual who has been granted administrative permissions by Customer to the Service in order to set-up, modify, and suspend the Service, each as applicable.


"Affiliate(s)" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity.


"Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.


"API" means an application programming interface.


"Customer Data" means all electronic data or information submitted by Customer and its Users to the Service.


"Documentation" means Ping Identity’s then current on-line user’s manuals made generally available by Ping Identity and provided to Customer along with the Products.


"License Key" means the key provided to Customer by Ping Identity that is used to set up the functionality and permitted scope of use of the Software in accordance with the terms of this Agreement and any applicable Order Form.


"Malicious Code" means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.


"Order Form" means any ordering document for Customer’s purchases from Ping Identity that is duly executed hereunder by both Parties from time to time. Each Order Form that has been signed by authorized representatives of each Party incorporates this Agreement by reference. An Order Form may or may not be required for download, access and/or use of the Products.


"Products" means the Software, Service, Trial Products (defined in Section 2.3) and Beta Versions (defined in Section 2.4).


"Service" means web-based or mobile applications provided by Ping Identity that are identified on an Order Form or otherwise made available to Customer.


"Software" means the Ping Identity programs identified on an Order Form or otherwise downloaded and/or installed by Customer.


"Support Services" means those maintenance and support services that Customer obtains from Ping Identity set forth in Section 3.2 below.


"Users" means any Administrator and (i) employees, consultants, contractors, agents and customers of Customer, or other individuals, who are provisioned by Customer to utilize the Service in connection with Customer’s use of the Service and/or (ii) entities authorized by Customer to transmit information through the Service to Customer in order to access Customer’s services, as well as any individuals associated with such entities. Order Forms may define the scope of the permitted Users under such Order Form.



2.  General.


2.1   Provision of Service.  Subject to the terms and conditions of this Agreement, including without limitation the payment of all applicable Fees (as defined below), Ping Identity shall make the Service available to Customer during the term specified in the applicable Order Form(s) so that Customer may utilize the Service, solely for Customer’s business use, all in accordance with this Agreement, the applicable Order Form(s) (including any additional requirements and/or restrictions as set forth in such Order Form(s)) and the applicable Documentation. Customer agrees that its purchase of the Products is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by Ping Identity with respect to future functionality or features.


2.2  Software License Grant.  Subject to the terms and conditions of this Agreement, including without limitation the payment of all applicable Fees (as defined below), Ping Identity hereby grants Customer, during the term specified in the applicable Order Form(s), a limited, non-exclusive, non-sublicenseable, non-transferable license to install the Software, in machine-readable form only, and to use the Software solely for Customer’s business use, all in accordance with this Agreement, any applicable Order Form(s) (including any additional requirements and/or restrictions as set forth in such Order Form(s)) and the applicable Documentation.


2.3  Evaluation and Developer Licenses.  If Ping Identity provides Customer with a trial, evaluation or developer license to the Products (the "Trial Products"), Customer agrees to use the Trial Products solely for evaluation purposes, in accordance with the use guidelines and restrictions set forth in Section 3.3, for a thirty (30) day evaluation period unless a different period is otherwise agreed to in writing by Ping Identity (the "Trial Period"). Any use of the Trial Products during a Trial Period is limited solely to non-production use. At the end of the Trial Period, Customer’s right to use the Trial Products automatically expires and Customer agrees to uninstall the Trial Products and return to Ping Identity all copies or partial copies of the Trial Products or certify to Ping Identity in writing that all copies or partial copies of the Trial Products have been deleted from Customer’s computer libraries and/or storage devices and destroyed. If Customer desires to continue its use of the Trial Products beyond the Trial Period, Customer shall contact Ping Identity to acquire a license to, or subscription for, the Trial Products for the applicable fee.


2.4   Beta Versions.  If Ping Identity and Customer mutually agree in writing, Customer may receive beta, preview or other pre-release Products or features from Ping Identity ("Beta Versions"). Beta Versions may not have been tested or debugged and are experimental, and any documentation may be in draft form. Ping Identity may change or discontinue Beta Versions at any time without notice.


2.5  ANY TRIAL PRODUCTS AND BETA VERSIONS ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS AT CUSTOMER’S SOLE RISK. PING IDENTITY SHALL NOT HAVE ANY LIABILITY FOR CUSTOMER’S USE OF THE TRIAL PRODUCTS OR BETA VERSIONS UNDER THIS AGREEMENT UNDER ANY THEORY OF LIABILITY. Ping Identity does not provide support for Trial Products or Beta Versions. Trial Products and Beta Versions may be subject to reduced or different security, compliance and privacy commitments. The following Sections of this Agreement shall not apply to Trial Products or Beta Versions: 3.1(a)(ii), 3.2, 7.1, 7.2, 8.1 and 9.1.


2.6  Delivery, Installation and Acceptance of the Software


     (a) Delivery, Installation and Acceptance of the Software. The Software will be delivered to Customer by electronic download (and may require issuance of a License Key), unless otherwise agreed to by the Parties in writing. Customer will be solely responsible for installing any Software as permitted under this Agreement unless otherwise set forth in an Order Form. All Software will be deemed accepted upon delivery.

     (b) Ping Identity Assistance. In the event that Customer requires any administration, training, installation, health check, or similar services with respect to the Products, any such services and related Fees shall be set forth in an Order Form and such services shall be provided by Ping Identity without the need for a separate professional services agreement unless otherwise agreed to by the Parties.


2.7 Order Forms.  Customer and its Affiliates may place orders under this Agreement by executing Order Form(s). When an Affiliate of Customer signs an Order Form under this Agreement, the Affiliate shall be considered the Customer for purposes of such Order Form and shall be bound by the terms and conditions of this Agreement.


2.8  Resellers.  In the event that Customer purchases subscriptions to the Products through an authorized reseller of Ping Identity (a "Reseller"), no Order Forms will be executed between Ping Identity and Customer. Ping Identity’s official ordering documentation with the Reseller will contain the details of the subscriptions to the Products (including the scope of permitted use, quantities of licenses, etc.), and references to Order Forms herein will refer to such documentation, so Customer must obtain such details from the Reseller. Resellers have no authority to modify any of the terms of this Agreement, and may not grant Customer any rights to the Products beyond what is set forth in the ordering documentation between Ping Identity and Reseller.



3.  Responsibilities for Service; Support for Products; Use Guidelines; Restrictions


3.1  Responsibilities for Service.


     (a) Ping Identity Responsibilities. Ping Identity shall: (i) not disclose the Customer Data except to any third parties as necessary to operate the Service (provided that Customer hereby grants to Ping Identity a perpetual, non-cancelable, worldwide, non-exclusive license to utilize any data, on an anonymous and aggregate basis only, that arises from the use of the Products by Customer, whether disclosed on, subsequent to, or prior to the Effective Date, to improve the functionality of the Products and any other legitimate business purpose, including the right to sublicense such data to third parties, subject to all legal restrictions regarding the use and disclosure of such information); and (ii) maintain the security and integrity of the Service and the Customer Data in accordance with Ping Identity’s internal security policy available at (the “Security Policy”).


     (b) Customer Responsibilities. Customer is responsible for all activities that occur in any Users’ accounts and for compliance with this Agreement by Users. Customer shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data; (ii) prevent unauthorized access to, or use of, the Service, and notify Ping Identity promptly of any such unauthorized access or use; and (iii) comply with all applicable local, state, federal and foreign laws in using the Service. Customer shall ensure that the terms of Customer’s agreement with any entities that Customer authorizes to submit Customer Data to Customer through the Service are consistent with this Agreement and at least as protective of Ping Identity as is this Agreement. If Customer becomes aware of any violation of Customer’s obligations under this Agreement by any User, Customer will promptly notify Ping Identity and work with Ping Identity to immediately terminate access of such User(s) to the Service. Ping Identity is not obligated under the terms of this Agreement to provide any customer service or support to any User other than Administrators; such responsibility (if any) shall remain with Customer.


3.2  Support for Products.  Ping Identity will provide those Support Services for the Products in accordance with Ping Identity’s support agreement available at (the "Support Policy").


3.3  Use Guidelines; Restrictions.  Customer shall use the Products solely for its own business purposes in accordance with this Agreement and any related Order Form (including any additional requirements and/or restrictions as set forth in such Order Form). Customer shall obtain any necessary consents from Users for the transmission of Customer Data to Ping Identity and other third parties in connection with the Products, including as may be necessary under any data protection laws and regulations. Customer shall not: (i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share, operate as a service bureau or managed service, or otherwise commercially exploit or make the Products available to any third party except as expressly contemplated by this Agreement; (ii) modify, copy, adapt, alter, translate or create derivative works of the Products; (iii) frame or mirror any content forming part of the Service, other than on Customer’s own intranets or otherwise for its own internal business purposes; (iv) reverse engineer, decompile or disassemble the Products (or otherwise attempt to derive the source code for the Software); (v) take any action that would cause the Products (including a License Key) to be placed in the public domain; (vi) remove, alter, or obscure any proprietary notices of Ping Identity, its licensors or supplier included in the Products; (vii) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws through the Service; (viii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material that is harmful to children or violates third-party privacy rights; (ix) send or store Malicious Code; (x) interfere with or disrupt the integrity or performance of the Service or the data contained therein, including exceeding rate limitations with respect to API usage as set forth in the Documentation; (xi) access the Products in order to (A) build a competitive product or service, or (B) copy any ideas, features, functions or graphics of the Products; or (xii) attempt to gain unauthorized access to the Service or its related systems or networks.


3.4  Protected Health Information; Nonpublic Personal Information.  Customer represents and warrants that it will not transmit or expose to Ping Identity any (a) protected health information (as that term is used in the Health Insurance Portability and Accountability Act of 1996 (HIPAA)), (b) nonpublic personal information (as that term is used in the Gramm-Leach-Bliley Act), (c) payment card data (as regulated by the Payment Card Industry Security Standards Council) or (d) personal information or data (as those or similar terms are used in state breach notification laws or European Union privacy directives or other similar legislation) as a part of using the Products, in connection with any support activities, or otherwise under this Agreement. Notwithstanding the foregoing, Ping Identity agrees that the following types of personal information shall be permitted to be transmitted to Ping Identity through the Service: first name; last name; email address; IP address; user name; telephone number; and when using the Service for directory functionality, any type of data that is specifically designated within the Service by a data field for that type of information (by way of example, a field designated for email address means that email addresses may be provided, but social security numbers may not be provided if a field is not expressly designated for such type of information (and blank, non-predetermined fields shall not be construed as permissive of including such types of information)).


3.5  Data Privacy Addendum.  The Parties agree on the terms of the Data Privacy Addendum set forth at (the "DPA") and such terms shall be incorporated by reference in to this Agreement.



4.  Fees & Payment; Audit


4.1  Fees.  Customer shall pay all fees specified in any Order Forms hereunder (the "Fees"). Except as otherwise provided, all fees are quoted and payable in United States dollars. Except as otherwise specified herein or in an Order Form, stated fees are based on the scope of the Product subscriptions purchased and not actual usage, payment obligations are non-cancelable, and fees paid are non-refundable. In the event that Customer is purchasing a subscription based on the number of individual Users, connections or another metric set forth in an Order Form, and Customer’s actual usage exceeds the applicable limit on such metric, overage charges shall apply based on the then-current per-unit rate on the applicable Order Form(s) and Customer shall remit such charges to Ping Identity.


4.2  Invoicing & Payment Terms.  All Fees will be invoiced in advance and in accordance with the relevant Order Form. Unless otherwise stated in an Order Form, charges are due net thirty (30) days from the date of the invoice. Customer is responsible for maintaining complete and accurate billing and contact information.


4.3  Overdue Payments.  For those payments that are invoiced, any payment not received from Customer by the due date may accrue (except with respect to charges then under reasonable and good faith dispute), at Ping Identity’s discretion, late charges at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid.


4.4  Taxes.  Ping Identity’s invoices shall include any applicable direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, "Taxes"). Customer is responsible for paying all Taxes associated with its purchases hereunder, above and beyond the Fees, excluding taxes based on Ping Identity’s net income or property, unless Customer provides Ping Identity with a valid tax exemption certificate authorized by the appropriate taxing authority. Unless otherwise stated, all prices set forth on an Order Form are exclusive of Taxes.


4.5  Suspension of Service.  Ping Identity reserves the right to suspend the Service provided to Customer if: (a) Customer is delinquent on any payment obligations for more than thirty (30) days; (b) Ping Identity believes that suspension of the Service is necessary to comply with the law or requests of governmental entities; (c) Ping Identity determines that Customer’s use of the Service in violation of this Agreement, or the transmission of any Customer Data, poses any security or vulnerability risk to Ping Identity or the Service; or (d) Customer’s use of the Service in violation of this Agreement may subject Ping Identity or any third party to any liability to a third party. If Ping Identity suspends Customer’s right to access or use any portion or all of the Service, Customer remains responsible for all fees and charges Customer has incurred through the date of suspension, and during such suspension if suspended pursuant to clause (a), (c) or (d) above.


4.6  Audit of Software Usage.  Ping Identity will have the right, upon reasonable prior written notice to Customer, at a mutually agreeable time, and no more than once in any twelve (12) month period, to either audit or have an independent audit firm selected by Ping Identity audit Customer’s equipment on which the Software is installed, and all related back-up files, to verify compliance with this Agreement. Any such audit will be conducted during normal business hours in a manner so as not to unreasonably interfere with Customer’s normal operations. Ping Identity may also, at any time, audit Customer’s use of the Service to verify compliance with this Agreement. Such audits will be conducted at Ping Identity’s expense. In the event that an audit reveals that Customer has failed to pay Fees consistent with its use of the Products, Customer will remit to Ping Identity the applicable Fees for the overuse, based on the then-current per-unit rate on the applicable Order Form(s), and reimburse Ping Identity for all reasonable costs and expenses incurred by Ping Identity in connection with such audit.


5.  Confidentiality.


5.1  Definition of Confidential Information.  As used herein, "Confidential Information" means all confidential and proprietary information of a Party (“Disclosing Party”) disclosed or made available to the other Party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information or the circumstances of disclosure, including without limitation, the terms and conditions of this Agreement, the Customer Data, the Products, business and marketing plans, technology and technical information, financial results and information, product designs, product roadmaps, results of penetration testing, security reports or audits and business processes. Confidential Information (except for Customer Data) shall not include any information that: (a) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (d) is received from a third party without breach of any obligation owed to the Disclosing Party.


5.2  Confidentiality.  The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission.


5.3  Protection.  Each Party agrees to protect the confidentiality of the Confidential Information of the other Party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind (but in no event using less than reasonable care).


5.4  Compelled Disclosure.  If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.


5.5  Remedies.  If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the Parties that any other available remedies are inadequate.


6.  Proprietary Rights.


6.1  Reservation of Rights.  Subject to the limited rights expressly granted hereunder, Ping Identity reserves all rights, title and interest in and to the Products (and any enhancements, modifications, or derivative works thereof, or other software development performed by Ping Identity), including all related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.


6.2  Customer Data.  As between Ping Identity and Customer, Customer exclusively owns all rights, title and interest in and to all Customer Data.


6.3  Suggestions.  Ping Identity shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Products any suggestions, enhancement requests, recommendations or other feedback provided by Customer or its Users relating to the operation of the Products.


7.  Warranties & Disclaimers.


7.1  Warranties.  Each Party represents that it has the legal power to enter into this Agreement. Ping Identity warrants that it will provide the Products in a manner consistent with general industry standards reasonably applicable to the provision thereof.


7.2  Performance Warranty for Software.  For a period of ninety (90) days after the date of delivery of the Software by electronic download (the "Warranty Period"), Ping Identity warrants that the Software, when used as permitted by Ping Identity and in accordance with the instructions in the Documentation, will operate substantially as described in the Documentation. Ping Identity will, at its own expense and as its sole obligation and Customer’s exclusive remedy for any breach of this warranty, use commercially reasonable efforts to (a) correct any material reproducible error that Customer reports to Ping Identity in writing during the Warranty Period, or (b) replace the defective Software. In the event that Ping Identity, in its sole discretion, may not achieve either (a) or (b) as a remedy for breach of this warranty, Ping Identity agrees to accept return of the Software, terminate the license to the defective Software and refund Customer all unused, prepaid fees with respect to the defective Software. Any such error correction provided to Customer under (a) will not extend the original Warranty Period.




8.  Indemnification.


8.1  Indemnification by Ping Identity.   Subject to the terms of the Agreement, Ping Identity will defend at its own expense any action against Customer brought by a third party alleging that the Products, in each case, as delivered, infringe any U.S. patents issued as of the Effective Date or any copyrights or misappropriate any trade secrets, in each case, of a third party, and Ping Identity will pay those costs and damages finally awarded against Customer in any such action that are specifically attributable to such claim or those costs and damages agreed to in a monetary settlement of such action. The foregoing obligations are conditioned on Customer: (a) notifying Ping Identity promptly in writing of such claim or allegation, setting forth in reasonable detail the facts and circumstances surrounding the claim; (b) giving Ping Identity sole control of the defense thereof and any related settlement negotiations, including not making any admission of liability or take any other action that limits the ability of Ping Identity to defend the claim; and (c) cooperating and, at Ping Identity’s request and expense, assisting in such defense. If the Products become, or in Ping Identity’s sole opinion are likely to become, the subject of an infringement claim, Ping Identity may, at its option and expense, either: (i) procure for Customer the right to continue using the Products; (ii) replace or modify the Products so that they become non-infringing; or (iii) terminate the subscription to the infringing Products and refund Customer any unused, prepaid fees for the infringing Products covering the remainder of the subscription term after the date of termination. Notwithstanding the foregoing, Ping Identity will have no obligation or liability under this Section 8.1 or otherwise with respect to any infringement claim based upon: (w) any use of the Products not in accordance with this Agreement; (x) any use of the Products in combination with products, equipment, software, or data not supplied or approved in writing by Ping Identity if such infringement would have been avoided but for the combination with other products, equipment, software or data; (y) any use of a prior release of the Software after a more current release has been made available to Customer; or (z) any modification of the Products by any person other than Ping Identity. This Section 8.1 states Ping Identity’s entire liability and the Customer’s exclusive remedy for any claims of infringement.


8.2  Indemnification by Customer.  Subject to the terms of this Agreement, Customer will defend at its own expense any action against Ping Identity brought by a third party (including any User) (a) alleging that (i) Ping Identity’s possession or use of the Customer Data, (ii) Customer’s use of the Products in violation of this Agreement, (iii) any actions by Customer referred to in clauses (w)-(z) of Section 8.1 above, or (iv) Customer’s provision to Ping Identity of any of the information referred to in Section 3.4 above, infringes, violates, or misappropriates the rights of, or has otherwise harmed, a third party, or (b) concerning a User’s use of the Service (provided it is not due to Ping Identity’s breach of this Agreement), and Customer will pay those costs and damages finally awarded against Ping Identity in any such action that are specifically attributable to such claim or those costs and damages agreed to in a monetary settlement of such action; provided that Ping Identity (A) notifies Customer promptly in writing of such claim or allegation, setting forth in reasonable detail the facts and circumstances surrounding the claim; (B) gives Customer sole control of the defense and settlement of the claim (provided that Customer may not settle or defend any claim unless it unconditionally releases Ping Identity of all liability); and (C) provides to Customer, at Customer’s cost, all commercially reasonable assistance.


9.  Limitation of Liability.







10.  Term & Termination.


10.1  Term of Agreement.  This Agreement commences on the Effective Date and continues for as long as Customer is legally permitted by Ping Identity to use the Products, as evidenced by the subscription term set forth in any related Order Form (and any subsequent Order Forms) or as otherwise agreed to by Ping Identity in writing, unless earlier terminated as set forth herein.


10.2  Termination for Cause.  Either Party may terminate this Agreement for cause: (a) upon thirty (30) days written notice of a material breach of this Agreement by the other Party if such breach remains uncured at the expiration of such period; or (b) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Upon any termination for cause by Customer, Ping Identity shall refund Customer any unused, prepaid fees covering the remainder of the subscription term after the date of termination.


10.3  Effects of Termination.  Upon expiration or termination of this Agreement: (a) all rights to use the Products (including all licensed rights for the Software) granted in this Agreement will immediately cease to exist; (b) Customer must promptly discontinue all use of the Products and related Confidential Information, erase all copies of the Software and related Confidential Information from Customer’s computers whether or not modified or merged into other materials, and return to Ping Identity, or at Ping Identity’s request, destroy, all copies of the Software and related Confidential Information in Customer’s possession or control and certify in writing to Ping Identity that Customer has fully complied with these requirements; and (c) upon Customer’s written request, Ping Identity must promptly discontinue all use of Customer’s Confidential Information, erase all copies of the Customer’s Confidential Information from Ping Identity’s computers whether or not modified or merged into other materials, and return to Customer, or at Customer’s request, destroy, all copies of Customer’s Confidential Information in Ping Identity’s possession or control and certify in writing to Customer that Ping Identity has fully complied with these requirements.


10.4  Outstanding Fees.  Termination shall not relieve Customer of the obligation to pay any fees accrued or payable to Ping Identity prior to the effective date of termination. If this Agreement is terminated by Ping Identity for cause, Customer shall remain responsible for any payments set forth on any outstanding Order Forms, regardless of whether such amounts have been invoiced or are payable at the time of such termination.


10.5  Surviving Provisions.  The following provisions shall survive any termination or expiration of this Agreement: Sections 2.5, 3.3, 4, 5, 6, 7.3, 8, 9, 10 and 11.


11.  General Provisions.


11.1  Relationship of the Parties.  The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the Parties.


11.2  No Third-Party Beneficiaries.  There are no third-party beneficiaries to this Agreement.


11.3  Open Source Software.  Certain items of software included with the Products are subject to the “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. Nothing in this document limits Customer’s rights under the terms and conditions of any applicable end user license for the Open Source Software.


11.4  Notices.  All notices under this Agreement shall be in writing and may be sent by electronic mail. Notices shall be deemed to have been given upon the second business day after sending by email. Notices to Ping Identity shall be sent to Notices to Customer, unless otherwise indicated by Customer, may be sent to the individual that executed this Agreement on behalf of Customer and/or an Administrator by email, or at the address listed at the beginning of this Agreement.


11.5  Waiver and Cumulative Remedies.  Failure by either Party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision of this Agreement. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a Party at law or in equity.


11.6  Severability.  If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in force and effect.


11.7  Third-Party Services.  The Products may be used by Customer to interface with certain third-party services and applications (“Third-Party Services”). Ping Identity makes no warranty regarding the operation or functionality of such Third-Party Services. Ping Identity does not guarantee that the Products will interoperate with any particular Third-Party Service, and Ping Identity’s support obligations set forth in Section 3.2 shall not extend to any Third-Party Services.


11.8  Assignment.  Customer may not assign or transfer, by operation of law or otherwise, any of its rights under this Agreement (including its licenses with respect to the Software) to any third party without Ping Identity’s prior written consent, which consent shall not be unreasonably withheld. Any attempted assignment or transfer in violation of the foregoing will be null and void. Ping Identity shall have the right to assign this Agreement to any successor to its business or assets to which this Agreement relates, whether by merger, sale of assets, sale of stock, reorganization or otherwise. All provisions of this Agreement shall be binding upon, inure to the benefit of and be enforceable by and against the respective successors and permitted assigns of Ping Identity and Customer.


11.9  Governing Law.  The laws of the State of Colorado, United States of America (without reference or giving effect to any conflict of laws principles that would require the application of the laws of any other jurisdiction) govern this Agreement and all matters arising out of or relating to this Agreement, including, without limitation, validity, interpretation, construction, performance, and enforcement. Any dispute, action, claim or cause of action arising out of, relating to, or in connection with this Agreement or the Products shall be only brought in and is subject to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado USA. Each Party waives, to the fullest extent of the law, any objection to venue in such courts, and each Party hereby irrevocably submits and consents to the exclusive jurisdiction of such courts.


11.10  U.S. Government End Users.  If Customer is a branch or agency of the United States Government, the following provision applies. The Software is comprised of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212 and qualify as “commercial items” as defined in 48 C.F.R. 2.101. Both the software and documentation are provided to the Government: (a) for acquisition by or on behalf of civilian agencies, consistent with the policy set forth in 48 C.F.R. 12.212; or (b) for acquisition by or on behalf of units of the Department of Defense, consistent with the policies set forth in 48 C.F.R. 227.7202-1 and 227.7202-3. The Government shall acquire the software and documentation with only those rights set forth in this Agreement, and any use of the software and documentation by the Government constitutes agreement by the Government that that the software are documentation are “commercial computer software” and “commercial computer software documentation” as defined in this paragraph and constitutes acceptance of the rights and restrictions herein.


11.11  Marketing and Publicity.  Upon execution of this Agreement, Ping Identity may identify Customer as a customer of Ping Identity on Ping Identity’s website as well as within any written and/or electronic marketing material relating to Ping Identity’s products and/or services.


11.12  Application Linkage in the Service.  If Customer is utilizing the Service to enable entities to connect into its applications, Ping Identity may list Customer’s name and accompanying logo within the Service portal and/or application catalog in order to facilitate such intended functionality of the Service. Customer hereby grants Ping Identity a limited, non-exclusive license to its trademarks in order to implement the foregoing provision. Notwithstanding the foregoing, Customer may contact Ping Identity following execution of this Agreement and request in writing that Ping Identity refrain from listing Customer on any of the materials and/or portals referenced herein.


11.13  Headings, Advice of Counsel, and Drafting.  Headings used in this Agreement are provided for convenience only and will not in any way affect the meaning or interpretation of each section. The Parties acknowledge that they have been advised by counsel of their own choosing, or had the opportunity to seek such counsel, and that its terms will be interpreted without any bias against one Party as drafter.


11.14  Entire Agreement.  This Agreement, including all exhibits hereto, the Security Policy, the Support Policy, and all Order Forms, constitutes the final agreement between the Parties, and is the complete and exclusive expression of the Parties’ agreement on the matters contained in this Agreement. All Exhibits and Order Forms are incorporated into this Agreement by reference. All prior agreements (including any click-through agreement associated with the Products), proposals or representations, written or oral, concerning the subject matter contained in this Agreement, are expressly merged into and superseded by this Agreement (for purposes of clarity, in the event that Customer has executed a separate agreement with Ping Identity for any other Ping Identity product or service not contemplated herein, such agreement is not merged into or superseded by this Agreement). Any prior non-disclosure, confidentiality, or similar agreement between the Parties is expressly superseded by this Agreement and the confidential or proprietary information previously disclosed thereunder shall become “Confidential Information” under the terms of this Agreement as if originally disclosed hereunder. In entering this Agreement, neither Party has relied upon any statement, representation, warranty or agreement of the other Party except for those expressly contained in this Agreement. To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order or in any other Customer order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.


11.15  Modifications, Amendments and Waivers.  This Agreement may not be modified except by written instrument signed by both Parties. Notwithstanding the foregoing sentence, Ping Identity may amend the Security Policy, Support Policy and DPA from time to time by posting such amendment(s) at the URLs listed in Sections 3.1(a), 3.2 and 3.5, or alternate URLs as may be provided to Customer by Ping Identity from time to time. Customer acknowledges and agrees that Customer’s continued use of the Products after the posting of such an amendment shall constitute Customer’s consent to such amendment and agreement to be bound by same.


11.16  Counterparts.  Any Order Forms may be executed by facsimile, PDF or other electronic means, and in one or more counterparts, which taken together shall form one legal instrument.


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