Ping Identity Privacy Policy

When you visit our website, we may collect information (both Personal Information and non-personal information) that you voluntarily give us, for example, by filling out one of our webforms, or subscribing to our marketing communications. This information may include: your name and contact information, such as telephone number, email address, and mailing address; and professional details such as the organization you are affiliated with, your job title, and the industry you work in.

We may also collect certain information automatically from your device, like cookies! No, unfortunately, not those cookies. The information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.  In some jurisdictions, this information may be considered Personal Information under applicable data protection laws. For more information about cookies and other technologies we may use to collect information about you, and to disable these, please see our separate Cookie Policy.

Our legal basis for collecting Personal Information when you visit our website will depend on the specific context in which it is collected or used. We collect Personal Information from you only where:

• We have your consent to do so;
• We need the Personal Information to perform a contract with you; or
• The processing is in our legitimate interests and not overridden by your rights. These legitimate interests may include, for example, the operation of our business, internal analytics, and the optimization or quality of our website.

We may use your Personal Information to maximize the benefits that you and/or your organization can realize by utilizing our website. We may use your Personal Information:

• To better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them;
• To provide you with requested marketing products, such as registration to an event or access to webinars, newsletters or other marketing assets;
  
• To operate and improve our website, record chats for quality improvement purposes,  display relevant content, provide a personalized experience, conduct internal analytics, implement any preferences you request; or
  
• For any other purpose not listed where you have given us your consent (as defined under applicable laws) to do so.

We will not share your Personal Information with a third-party except in limited circumstances. The following list includes those circumstances:

• Our Affiliates and Subsidiaries. Your information may be transferred to one of our affiliates or subsidiaries around the world in order to administer our website and store data;
  
  
• Service Providers. We rely on service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. Please note that we only provide our service providers with the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. These service providers are also not permitted to use your Personal Information for their own promotional or business purposes;
  
  
• Our Partners. We may share your business contact information with our trusted business partners with whom we have a strategic partnership, or our investors. We do not otherwise sell or rent information about you or your use of this site to other companies; or
  
  
• Where we have obtained your consent or otherwise permitted or required by law. We may also disclose personal information to third parties on other lawful grounds, including:
  
  
  • Where you have provided your consent;
  • To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;
  • In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);
  • As necessary to establish, exercise or defend against potential, threatened or actual legal claims;
  • Where necessary to protect your vital interests or those of another person; and/or
  • In connection with the sale, assignment or other transfer of all or part of our business.

There are many situations where we will be lucky enough to interact with you directly. These interactions may include but not be limited to in person meetings, visiting our Ping office locations, or through other various channels (outlined below).

During these interactions, we will collect the Personal Information that you voluntarily provide us. Examples of this information may include: your name and contact information, such as telephone number, email address, and mailing address; and professional details such as the organization you are affiliated with, your job title, and the industry you work in. Again, your decision to provide us with this information is completely voluntary.

If you attend one of our in-person or virtual events, or if you agree to be recorded during any telephone or video meeting (including those with our sales team), we may record some or all of that event or meeting, which may include, but not be limited to the following: recording your participation in interactive sessions, interviewing you at the event, or taking photos and video, etc.

Additional channels where we may collect Personal Information include (but are not limited to the following):

• Completion and submission of online forms (such as registration forms for in-person or virtual events, webinars, webinar recordings, and asset downloads) as part of joint marketing activities with business partners; handing over your business card or scanning your badge at a Ping booth (virtual or in-person) at a trade show or industry event;
• If you are a representative or employee of a business, sales inquiries that either you or we initiate;
• Subscription to marketing communications in the Ping Identity Preference Center;
• Completion of questionnaires and surveys; or
• Participation in sweepstakes and contests.

Cookies! No, unfortunately, not those cookies. We may collect information about you through various technologies like cookies, web beacons, pixels, and similar technologies when you visit our site or use our website-based services. This may include information such as your IP address, device type, unique device identification numbers, browser-type, broad geographic location and other technical information. In some jurisdictions, this information may be considered Personal Information under data protection laws.

For more information about cookies and other technologies we may use to collect information about you, and to disable these cookies or make or make other choices with respect to that data collection, please see our separate Cookie Policy. This Privacy Policy does not cover the use of cookies by other third-party sites, of which we do not have access or control. Please make sure you read the privacy and cookie policies of those third-party sites to understand what they may be doing with your information.

We may also receive some Personal Information about you from third parties. This information may include, but is not limited to:

• Information collected by our marketing service providers on our behalf, which include a variety of marketing lead generation and content syndication service providers and/or professional event organizers;
• Information shared with us by our business partners as part of their referral activities; or
• Public databases or other Personal Information that you may have made publicly available, such as posts on professional networks and social media platforms.

In some situations, we may combine the business information contemplated by this provision with other non-personal and personal information we have obtained. For example, we may combine your contact information with details about your enterprise, and then analyze the information for new or additional business opportunities and/or to send you bespoke content.

Our legal basis for collecting Personal Information when you visit our website will depend on the specific context in which it is collected or used. We collect Personal Information from you only where:

• We have your consent to do so;
• We need the Personal Information to perform a contract with you; or
• The processing is in our legitimate interests and not overridden by your rights. These legitimate interests may include, for example, the operation of our business, communicating with you regarding our products and services (e.g., to respond to your queries, improve our platform, undertake marketing).

We use and process Personal Information for the following business purposes:

• Marketing, Events, and other Uses. We may use your Personal Information to maximize the benefits that you and/or your organization can realize by utilizing Ping’s products and services. To achieve this end, we may use your Personal Information:
  
  
  • To keep you up to date on our latest product announcements, product updates, unique offers, and other information regarding our products and services (including marketing-related information or newsletters) as well as our events and any of our partners’ offers;
  • To provide you with requested marketing products, such as registration to an event or access to webinars, newsletters or other marketing assets. We may also engage with you through other channels such as chat-functionalities or other web appearances;
  • To display relevant content on our channels and provide a personalized experience and implement any preferences you request; or
  • To record calls and chats for quality improvement purposes, to keep you up to date on marketing channels and services, and to follow-up on a referral or request your feedback.
    
    
• Legal and Security. We may use your Personal information in responding to requests by government or law enforcement authorities conducting an investigation including in any legal claims, compliance and regulatory issues, and audit functions.
  
  
• Who we share your personal information with in Connection with Events, Marketing, and Sales Interactions. We will not share your Personal Information with a third-party except in limited circumstances. The following list includes those circumstances:
  
  
• Our Affiliates and Subsidiaries. We will share your personal information with our affiliates and subsidiaries around the world in order to administer our recruitment processes and store data.
  
  
• Service Providers. We rely on service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. Please note that we only provide our service providers with the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. These service providers are also not permitted to use your Personal Information for their own promotional or business purposes.
  
  
• Our Partners. We may share your business contact information with our trusted business partners with whom we have a strategic partnership, or our investors. We do not otherwise sell or rent information about you or your use of this site to other companies.
  
  
• Sponsors and Exhibitors for Events. You may attend our events (whether virtual or in-person) and we may share your information with our sponsors and exhibitors at those events, if allowed under applicable law. In addition, our sponsors, co-sponsors and/or exhibitors may directly request your information at their conference booths or presentations, or you may fill out a registration form or scan a badge with them. Please make sure that you review their respective privacy policies to learn how they use Personal Information.
  
  
• Where we have obtained your consent or otherwise permitted or required by law. We may also disclose personal information to third parties on other lawful grounds, including:
  
  
  • Where you have provided your consent;
  • To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;
  • In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);
  • As necessary to establish, exercise or defend against potential, threatened or actual legal claims;
  • Where necessary to protect your vital interests or those of another person; and/or
  • In connection with the sale, assignment or other transfer of all or part of our business

The types of Personal Information that we process when you use ShoCard may include contact information (such as your first and last name, email address, and phone number), government issued identification information, professional information (such as the department you work for at your place of employment), protected health information, biometric data (such as facial recognition), or other types of information.

Our legal basis for collecting Personal Information when you use our products will depend on the specific context in which it is collected or used. We collect Personal Information from you only where:

• We have your consent to do so.
• We need the Personal Information to perform a contract with you.
• The processing is in our legitimate interests and not overridden by your rights.

• General. We may use your Personal information to:
  
  
  • Provide you with ShoCard, which provision may include verifying your identity or to provide a credential.
  • Take and process payments.
  • Send you communications (for example, related to payments).
  • Provide service or support for ShoCard.
     
• Legal and Security. We may use your Personal information in:
  
  
  • The detection and prevention of fraud, security or other technical issues.
    
  • Verifying accounts and account activity and identify violations of use restrictions of our products or our product and service policies.
  • Responding to requests by government or law enforcement authorities conducting an investigation including in any legal claims, compliance and regulatory issues, and audit functions.
     
• With Your Consent. For any other purpose not listed where you have given us your consent to do so.

• Our Affiliates and Subsidiaries. Your information may be transferred to one of our affiliates or subsidiaries around the world in order to administer our website and store data;
  
  
• Service Providers. We rely on service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. Please note that we only provide our service providers with the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. These service providers are also not permitted to use your Personal Information for their own promotional or business purposes;
  
  
• Our Partners. We may share your business contact information with our trusted business partners with whom we have a strategic partnership, or our investors. We do not otherwise sell or rent information about you or your use of this site to other companies; or
  
  
• Where we have obtained your consent or otherwise permitted or required by law. We may also disclose personal information to third parties on other lawful grounds, including:
  
  
  • Where you have provided your consent;
  • To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;
  • In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);
  • As necessary to establish, exercise or defend against potential, threatened or actual legal claims;
  • Where necessary to protect your vital interests or those of another person; and/or
  • In connection with the sale, assignment or other transfer of all or part of our business.

We are honored that you want to join the Ping family. As part of our hiring activities, we collect and maintain different types of Personal information about you in accordance with applicable law. Some examples include (but are not limited to the following):

• Identification data and contact details – including your name, address, email address, phone number and other contact information, gender, date of birth, nationality/ies, national identifiers (such as national ID/passport, social security number(s)).
  
  
• Employment history – such as previous employers and job titles/positions.
  
  
• Background information – such as academic/professional qualifications, job qualifications, education, details included in your CV/résumé (which might include details of any memberships or interests constituting sensitive personal information), transcripts and employment references.
  
  
• Details of your nominated referees (including their name, contact details, employer and job role).
  
  
• Details of your immigration/visa status.
  
  
• Previous applications/roles (information relating to previous applications you have made to the Company's Group and/or any previous employment history with the Company's Group).
  
  
• Bank account details you provide in accordance with our candidate reimbursement policy.
  
  
• Other information you voluntarily provide throughout the process, including through assessments, exercises, and interviews.
  

As a general rule, during the recruitment process, we try not to collect or process any of the following: information that reveals your racial or ethnic origin, religious, political or philosophical beliefs or trade union membership; genetic data; biometric data for the purposes of unique identification; or information concerning your health/sex life ("Sensitive Personal Information"), unless authorised by law or where necessary to comply with applicable laws.

However, in some circumstances, we may need to collect, or request on a voluntary disclosure basis, some Sensitive Personal Information for legitimate recruitment-related purposes: for example, information about your racial/ethnic origin, gender and disabilities for the purposes of equal opportunities monitoring, to comply with anti-discrimination laws and for government reporting obligations; or information about your physical or mental condition to consider accommodations for the recruitment process and/or subsequent job role.

Generally, we collect employee-related Personal Information directly from you in circumstances where you provide us with such information (e.g., during the onboarding process, signing up for direct deposit, enrolling in benefits or services). However, in some instances, we supplement your Personal Information with other information that we obtain through your interactions with us or from third parties. When we collect your Personal Information from third parties it is either because you have given us express permission to do so, your permission was implied by your actions (e.g., your use of a third-party employee service made available to you by us), or because you provided explicit or implicit permission to the third party to provide the Personal Information to us.

Some examples of Personal Information collected from other sources include (in each case, where permissible and in accordance with applicable law):

References provided by referees;

• Other background information provided or confirmed by academic institutions and training or certification providers;
  
• Criminal records data obtained through criminal records checks;
  
• Information provided by background checking agencies and other external database holders (for example credit reference agencies and professional / other sanctions registries);
  
• Information provided by recruitment or executive search agencies; or
  
• Information collected from publicly available sources, including any social media platforms you use or other information available online.

Our legal basis for collecting Personal Information as part of the hiring and recruitment process will depend on the specific context in which it is collected or used. We collect Personal Information from you only:

• Where our legitimate interests are not overridden by your data protection interests or fundamental rights and freedoms;
• To comply with applicable immigration and/or employment laws and regulations;
  
• To take steps prior to entering an employment contract with you, where you are considered for employment;
  
• In circumstances where you have made the data public;
  
• Where we have your consent to do so; or
  
• To protect the rights and interests of the Company's Group, our employees, applicants and others, as required and permitted by applicable law.

We collect and use this personal information primarily for recruitment purposes – in particular, to determine your qualifications for employment and to reach a hiring decision. This includes assessing your skills, qualifications and background for a particular role, verifying your information, carrying our reference checks or background checks (where applicable) and to generally manage the hiring process and communicate with you about it. 

If you are accepted for a role at Ping, the information collected during the recruitment process will form part of your ongoing staff member record and will be processed in accordance with our Global Data Privacy Notice for Staff.

If you are not successful, we may still keep your application to allow us to consider you for other suitable openings within Ping in the future unless you request that we delete your application. 

We may also use your Personal information in responding to requests by government or law enforcement authorities conducting an investigation including in any legal claims, compliance and regulatory issues, and audit functions.

We will not share your Personal Information with a third-party except in limited circumstances. The following list includes those circumstances:

• Our Affiliates and Subsidiaries. Your information may be transferred to one of our affiliates or subsidiaries around the world in order to administer our website and store data;
  
  
• Service Providers. We rely on service providers to perform a variety of services on our behalf. In so doing, we may need to share your Personal Information with them. Please note that we only provide our service providers with the Personal Information they need to perform their services and we require that they protect this information and not use it for any other purpose. These service providers are also not permitted to use your Personal Information for their own promotional or business purposes;
  
  
• Our Partners. We may share your business contact information with our trusted business partners with whom we have a strategic partnership, or our investors. We do not otherwise sell or rent information about you or your use of this site to other companies; or
  
  
• Where we have obtained your consent or otherwise permitted or required by law. We may also disclose personal information to third parties on other lawful grounds, including:
  
  
  • Where you have provided your consent;
  • To comply with our legal obligations, including where necessary to abide by law, regulation or contract, or to respond to a court order, administrative or judicial process, including, but not limited to, a subpoena, government audit or search warrant;
  • In response to lawful requests by public authorities (including for tax, immigration, health and safety, national security or law enforcement purposes);
  • As necessary to establish, exercise or defend against potential, threatened or actual legal claims;
  • Where necessary to protect your vital interests or those of another person; and/or
  • In connection with the sale, assignment or other transfer of all or part of our business.