Effective February 1, 2026 (Announced On October 30, 2025)
Scope
To ensure delivery of innovative and cost-effective products, Ping Identity may periodically discontinue specific Software or versions of Software, 3rd party product support (e.g. discontinued operating systems), or product features. At Ping Identity’s discretion, such Software may be discontinued as set forth herein.
This End of Life Policy (the “Policy”) describes the intended communication and transition plans for discontinued Software, versions, features and 3rd party support, and provides information required to plan for migration to replacement technologies. For purposes of clarity, this Policy does not apply to Hosted Services, or to the products that are not governed by this general Policy as set forth here: End of Life Policies | Ping Identity. Any questions arising as to the interpretation of this Policy or the application of this Policy shall be as determined by Ping Identity in its reasonable discretion. Any conflict between this Policy and the terms of the Ping Identity Support Policy (the “Support Policy”) that incorporates this Policy shall be controlled by the provisions of this Policy. This Policy is effective for all new Software or releases of existing Software, regardless of release date or Support Services purchase date. All capitalized terms used but not otherwise defined herein shall have the meanings assigned to them in the Support Policy.
Software Releases
- Release Definitions:
- “Major Release” means a new release of the Software that may introduce major new functionality, remove redundant or previously deprecated functionality, deprecate additional functionality that will be removed in the future, consolidate bug fixes from previous releases and/or contain architectural changes that require a review of deployment topology.
- “Minor Release” means a new release of the Software that may introduce new features, enhance existing features, deprecate functionality that will be removed in the next Major Release and bug fixes.
- “Maintenance Release” means bug fixes and security fixes. A Maintenance Release that includes only bug fixes requires no configuration changes; it is designed as a drop-in cumulative release on top of Software versions in Active Maintenance. A Maintenance Release that includes security fixes may introduce breaking changes; this will be clearly noted in the accompanying security advisory and release notes. The contents of Maintenance Releases are determined in Ping Identity’s sole discretion but typically include: (i) Fixes for Errors and Security Issues and (ii) Fixes for customer reported issues.
- “Major Release” means a new release of the Software that may introduce major new functionality, remove redundant or previously deprecated functionality, deprecate additional functionality that will be removed in the future, consolidate bug fixes from previous releases and/or contain architectural changes that require a review of deployment topology.
- The Software product version numbering scheme is defined as follows.
- [Major].[Minor].[Maintenance]. Example: 7.1.2, where Major Release is 7, Minor Release is .1, and Maintenance Release is .2.
Software Support Lifecycle
The Software Support Lifecycle is based on an industry standard Short-Term Support and Long-Term Support model where a particular release version will be designated as either Short-Term Support or Long-Term Support. Each version of Software covered by the Software Support Lifecycle can be aligned to a clear stage in its lifecycle. These stages are: (1) Active Maintenance, (2) End of Maintenance, (3) End of Support, (4) End of Life.
Short-Term Support Version:
Short-Term Support versions are particularly suited for environments where early access to new functionality is critical.
Short-Term Support versions remain in Active Maintenance for one (1) year following the release of the next version, regardless of whether the next version is another Short-Term Support release or a Long-Term Support release. During this period, the Short-Term Support version continues to receive Maintenance Releases.
At expiration of the Active Maintenance period, the Short-Term Support version transitions to End of Maintenance for a period of one (1) year. During this period, the Short-Term Support version is supported but no further Maintenance Releases will be provided.
At expiration of the End of Maintenance period, the Short-Term Support version reaches End of Life. At this point, the Short-Term Support version is no longer supported and no support, fixes or updates will be provided. Effectively, Short-Term Support versions reach End of Life two (2) years after the release date of the next version.
Extended Limited Support is not available for Short-Term Support versions.
Long-Term Support Version:
Long-Term Support versions are particularly suited for critical environments where consistent performance and extended security are paramount.
Long-Term Support versions remain in Active Maintenance for one (1) year following the release of the next Long-Term Support version; with a guaranteed minimum Active Maintenance period of three (3) years for each Long-Term Support version. During this period, the Long-Term Support version continues to receive Maintenance Releases.
At expiration of the Active Maintenance period, the Long-Term Support version is categorized as End of Support unless Customer purchases Extended Limited Support for an additional one (1) year of support.
At expiration of the Extended Limited Support period, the Long-Term Support version will be categorized as End of Life.
Embedded Components: Ping Identity Software may contain embedded versions of other Ping Identity products. When a product has been embedded and distributed as part of another Ping Identity Software release, the Software Support Lifecycle that applies to the top-level Software release will apply to all embedded versions as well.
Integration Kits: Upon release of a new version of an Integration Kit, the previous version of the same Integration Kit automatically enters an End of Support period for one (1) year. At the end of the one (1) year period, the Integration Kit will no longer be eligible for Support Services. Defect fixes are applied only to the current version of an Integration Kit.
Security Note: Maintenance of Customer’s Ping Identity Software deployment is vital to its on-going security. In order to keep a deployment secure, Customer should: (1) respond to security advisories, (2) take immediate action where necessary, (3) upgrade to a supported version of the Software and (4) stay up to date with Maintenance Releases.
Software Notices
Ping Identity will use commercially reasonable efforts to provide:
At least six (6) months’ notice of an affected Software’s End of Sale Date. End of Sale Date notification is limited to situations in which Ping Identity is retiring an entire Software product.
At least eighteen (18) months’ notice of an affected Software’s End of Life Date. This notice only applies to full Software products being deprecated. End of Life Dates for versions of Software occurs automatically and is as set forth above in the section titled “Software Releases.”
At least twelve (12) months’ notice prior to the End of Life Date for third-party capabilities or Software features that cease to be supported by the Software.
At least six (6) months’ notice prior to the End of Life Date for mobile devices, ecosystem related third party capabilities or features.
Extension of Support Terms – Extended Limited Support
Ping Identity offers the option to purchase a reduced support offering for Long-Term Support versions that are categorized as End of Support but have yet to reach End of Life. Extended Limited Support will be made available at an additional cost to Customer but only if Customer has a current Support Service subscription in effect. Extended Limited Support contracts are limited to a one (1) year term.
Extended Limited Support includes:
Ability to raise Support Requests, subject to Customer’s standard Response Time;
Fixes for Errors designated as Severity Level 1 as defined in the Support Policy, where commercially reasonable;
Fixes for Security Issues reported as Critical or High, where commercially reasonable;
Access to Knowledge Base articles; and
Access to the latest Software releases.
Extended Limited Support does not include:
Product/feature enhancement requests;
Functionality or design changes;
Additional Maintenance Releases;
Fixes for Errors designated as Severity Level 2 and below as defined in the Support Policy;
Fixes for Security Issues reported as Medium or Low;
New operating system support; or
Service level commitments tied to Resolution Times related to Errors in the applicable Software.
Documentation
Ping Identity, to the best of its ability, provides up-to-date Documentation for all Software versions in Active Maintenance. Once a Software version transitions to End of Maintenance, or any subsequent lifecycle stage, the associated Documentation will remain accessible but will no longer receive updates for general enhancements or bug fixes.
Definitions
“Active Maintenance” means that the applicable Software/Software version is under active development by Ping Identity and is maintained and supported; during the Active Maintenance phase, Ping Identity offers Maintenance Releases and Support Services under the Support Policy.
“End of Life” or “EOL” means that the applicable Software/Software version is no longer maintained or supported; following an EOL designation, the Software/Software version, will no longer be improved, enhanced or supported, or otherwise eligible for Support Services under the Support Policy or Extended Limited Support.
“End of Life Date” means the date that the applicable Software/Software version is designated as End of Life.
“End of Maintenance” or “EOM” means that the applicable Software/Software version, is no longer maintained; following the EOM designation the Software/Software version will no longer be maintained but will still be eligible for Support Services under the Support Policy; Ping Identity may, in its sole discretion, provide patches or workarounds to address Critical Issues.
“End of Sale Date” means the date the applicable Software/Software version is no longer Generally Available.
“End of Support” or “EOS” means that the applicable Software/Software version is no longer maintained or eligible for Support Services under the Support Policy; Customer may elect to purchase Extended Limited Support on Long-Term Support versions, unless the Software has an EOL designation.
“End of Support Date” means the date the Software is no longer eligible for Support Services under the Support Policy.
“Extended Limited Support” means an individually negotiated Software support contract requiring a Ping Identity approved Order Form for a Software/Software version where Customer requests and purchases support beyond the applicable End of Support Date.
“Fixes” means an update designed to address specific issues within a Software/Software version; the delivery mechanism is determined at Ping Identity’s sole discretion and will vary based on product architecture, nature of the issue, release practices and other technical considerations.
“Generally Available” means a Software is generally available for sale and to receive Support Services on Ping Identity’s current price books.
“Hosted Services” or “Services” means hosted, software-as-a-service offering provided by Ping Identity.
“Patch” means a temporary fix provided to an individual customer to address a specific set of Errors until a permanent fix is made available in a Major, Minor or Maintenance Release; patches cannot be shared with other customers and are provided at Ping Identity’s sole discretion.
“Security Issues” means a technical vulnerability in the Software; Ping Identity applies criticality in accordance with NIST guidelines for CVSS v3 (i.e., Critical, High, Medium & Low).
“Software” means any of the downloadable software programs offered by Ping Identity that are identified on an order form or otherwise downloaded or installed by Customer.
“Support Services” means the Ping Identity support services for the Software as set forth on the applicable order form and governed by the Support Policy.