Celebrating the Best in Identity

Travel is built on anticipation, speed, and absolute reliability.
But seamless travel depends on more than what customers see.
For Virgin Australia, the challenge was significant.
Replace a fragmented legacy landscape and untangle years of embedded, duplicated identity logic.
Together, Virgin Australia and Ping Identity delivered a unified identity foundation built on Ping's cloud identity platform.
This was more than a technology refresh.
It was an enterprise-wide modernization that transformed identity into a reusable capability for better customer experiences, stronger security, and simpler operations.
The program establishes one modern foundation across Virgin Australia Business Flyer, Velocity Frequent Flyer, and Virgin Australia while minimizing disruption to customer-facing experiences.
Today, the platform supports customer journeys for thirteen million members across Virgin Australia's broader travel ecosystem.
It enables shared authentication, passwordless access, secure account linking, and stronger protection for high-risk actions like loyalty points redemption.
The result was less friction for customers, less duplication for internal teams, and a cloud foundation built for future growth.
For Virgin Australia, identity is no longer just background infrastructure.
It is a strategic platform for modern digital travel.
This is modernization and efficiency in action.
A sleek identity foundation that elevates the customer experience and powers what comes next.