EU-U.S. Privacy Shield

Effective Date: September 29, 2016


Ping Identity Corporation (“Ping”, “we”, “us”) complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred to the United States from the European Union. With respect to such personal data, Ping applies the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.


If there is a conflict between this Privacy Shield Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.


To learn more about the Privacy Shield program, and to view our certification page, you may visit


Ping also complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred to the U.S. from Switzerland. To learn more about the US-Swiss Safe Harbor and to view our certification page, you may visit


Information Management Practices


Ping collects personal data from a variety of sources, including through our website. This personal data may include names, email addresses, and other details relevant to the services we provide. We limit the collection and use of personal data about our customers to that which is necessary to administer our business, tell our customers about products and services offered by Ping, and to manage our websites and services. We may disclose personal data to our service providers, business partners, and others who assist us in providing our services. Click here for further information regarding our privacy practices.


Ping may be liable with respect to the onward transfer to third parties of EU data subjects’ personal data received pursuant to the EU-U.S. Privacy Shield.


Please note that in certain situations Ping may be required to disclose personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.


Access and Limitation Rights


EU data subjects have the right to access personal data maintained about them and to impose certain limits on the use and disclosure of such personal data. We will provide EU data subjects with the opportunity to opt out of our sharing their personal data with unaffiliated third parties, and will request opt-in consent prior to using EU personal data for a purpose other than the purpose for which the data was originally collected.


If you wish to access your personal data or make a request regarding the use or disclosure of your personal data, please contact us using the contact information below.


Questions, Complaints, Recourse, and Contact Information


In compliance with the EU-U.S. Privacy Shield Principles, Ping is committed to resolving privacy complaints you may have regarding our collection or use of your personal data. European Union data subjects with inquiries or complaints regarding this Privacy Notice should first contact Ping at:, by phone at +1‑855‑355‑7464, or by postal mail sent to:


Ping Identity Corporation


1001 17th Street, Suite 100

Denver, Colorado 80202



For complaints from EU data subjects that cannot be resolved with Ping directly, Ping has chosen to cooperate with EU data protection authorities (DPAs) and comply with information and advice the DPAs may provide in relation to such unresolved complaints (as further described in the Privacy Shield Principles). Please contact us to be directed to the relevant DPA contacts.


Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.


Ping is subject to the investigatory and enforcement authority of the Federal Trade Commission. 

EU-U.S. Privacy Shield