Contextual and risk-based MFA is the key to a frictionless and consistent user experience. The benefit and beauty of using contextual, risk-based MFA is its ability to strengthen security as warranted without burdening the user with extra steps for low-risk access.
Easy-to-use, modern MFA offers many advantages over other authentication methods:
Demands the minimum acceptable level of authentication for a given operation.
Employs costly authentication only when warranted by the risk.
Improves fraud detection relative to traditional binary rule sets.
Creates a flexible and future-proof architecture that can adapt to emerging technologies and data assets.
When it comes to usability and security, MFA delivers benefits across the user spectrum.
Employees are more productive when they can use any device from any location to get work done as if they were in the office. Not only can employees use MFA to sign-on to networks locally and remotely via VPN, they can now use it with newer hosted or cloud applications. MFA can even add a layer of security to administrative privileged access management solutions.
Partners can be more efficient and add greater value when they’re given access to critical information systems. But providing partner access can be risky. MFA enables strong authentication as partners access your systems through traditional VPN systems or modern cloud services.
Customers increasingly interact with businesses across multiple channels—online via the web, through mobile websites and applications, and even using online chat. And they’re not always willing to go out of their way to download a third party MFA application. Customers need MFA to be a seamless and secure part of their existing experience with your brand.
Embedding MFA into your existing mobile application can add both convenience and security for customers. First it can enable customers to have strong MFA security without requiring them to download a third party application. It can also enhance security when authenticating from a mobile application by checking that the mobile app is installed on one of their “trusted” devices.
If the authentication process is inconsistent across these channels, presented too often or too inconveniently, users can become frustrated, and all the effort you’ve put into offering these channels will go down the drain. Modern MFA provides a common strong authentication experience regardless of the channel customers use to interact with your business.