# FAQs Find Answers to Frequently Asked Questions ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-Pricing-48x48.svg) Product and Pricing Read More ![](https://www.pingidentity.com/content/dam/picr/ico/a/48x48/Ico-Asset-DataSheets-48x48.svg) Documentation and Technical Read More ![](https://www.pingidentity.com/content/dam/picr/ico/a/48x48/Ico-Asset-Demos-48x48.svg) Free Trial and Software Demo Read More ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-CustomerSupport-48x48.svg) Customer Support Read More ![](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-BlogCategories-IdentitySecurity-48x48.svg) Identity Security and Access Management Read More ![Handshake icon with blue and black elements](https://www.pingidentity.com/content/dam/picr/ico/48x48/Ico-Partners-48x48.svg) Partners and Investors Read More Product and Pricing FAQs ### Do I have to purchase the entire Ping platform? No, you can purchase exactly what you need. The Ping Identity Platform spans a comprehensive set of capabilities that let you orchestrate the entire identity and access management journey and beyond. While there are common combinations our experts can recommend based on your needs, each capability can be purchased standalone without interdependencies. Learn more about [individual](https://www.pingidentity.com/en/capability.html)[Ping Identity Platform Services](https://www.pingidentity.com/en/capability.html). ### What if I only need single sign-on (SSO) or multi-factor authentication (MFA)? With the Ping Identity Platform, you can purchase only SSO or MFA, and you don’t have a requirement to buy more than you need. In fact, SSO or MFA are the most common starting points for a majority of enterprises using Ping Identity for identity and access management. Learn more on our [SSO](https://www.pingidentity.com/en/capability/single-sign-on.html) and [MFA](https://www.pingidentity.com/en/capability/multi-factor-authentication.html) pages, or try a [solution package](https://www.pingidentity.com/en/platform/solutions.html) that combines cloud SSO and MFA. ### Where can I find pricing information? On our [Pricing](https://www.pingidentity.com/en/platform/pricing.html) page, you can find basic pricing information for Essential and Plus cloud solution packages for workforce and customer identity. For pricing information specific to your exact needs, please [contact sales](https://www.pingidentity.com/en/company/contact-sales.html). ### What are the different use cases for Ping’s products? The Ping Identity Platform can be used for any identity type—including customers, employees, partners, IoT and more. You can streamline identity and access management by using one platform to [engage your customers](https://www.pingidentity.com/en/solution/engage-your-customers.html), [secure your workforce](https://www.pingidentity.com/en/solution/workforce-identity.html) and simplify [partner identity management](https://www.pingidentity.com/en/solution/b2b-identity.html). ### Is PingOne cloud-based? Yes. For easy implementation and maintenance, the Ping Identity Platform provides flexible deployment options, including PingOne (multi-tenant SaaS) and PingOne Advanced Identity Cloud (dedicated-tenant SaaS). Both options give you 99.99% uptime. Learn more on our [Ping Identity Platform Deployment Options](https://www.pingidentity.com/en/platform/deployment-options.html) page. ### Do Ping’s products enable access management for both on-premises and cloud-based applications? Yes, the [Ping Identity Platform](https://www.pingidentity.com/en/platform.html) delivers identity and access management products that enable the right people to access the right assets no matter where they are hosted—whether that’s on premises, public cloud, private cloud and any combination of hybrid IT and multi-cloud environments. ### Can Ping’s products be deployed on-premises? Yes, organizations that have heightened regulatory, security and availability requirements often need control in their own environment. That’s why many of Ping’s identity and access management capabilities have an advanced software option. Ping’s software solutions can be downloaded as cloud-ready containers and .zip files—including authentication, single sign-on (SSO), directory, web/api access, dynamic authorization and API intelligence. See all our available [product downloads](https://www.pingidentity.com/en/resources/downloads.html). ### Can I deploy Ping Identity's products in my own cloud(s)? Yes, Ping’s advanced identity and access management software can be downloaded as [Docker Images](https://hub.docker.com/u/pingidentity), which are [cloud-ready containers](https://www.pingidentity.com/en/platform/cloud-containerization.html) that can be spun up in your cloud of choice. Whether your private cloud destination is Amazon Web Services, Microsoft Azure, Google Cloud Services or another cloud that supports Docker images, you can easily deploy and manage Ping software there. ### Do Ping products work with other identity vendors? Absolutely. The Ping Identity Platform lets you orchestrate a seamless user access management journey across all your chosen identity vendors, whether your applications are from Ping Identity, third party or custom and homegrown. Also, preventing vendor lock-in through [open standards for identity](https://www.pingidentity.com/en/resources/identity-fundamentals/centralized-identity-management/authentication-authorization-standards.html) is in our DNA, which is why we take an active role in thought leadership and participate in standards bodies. ### Where can I learn more about customer stories and experiences with Ping? Visit our [Customer Stories page](https://www.pingidentity.com/en/customer-stories.html)to browse by industry and identity type. ### What partners does Ping engage with for deployments? You can browse our delivery partners in the [Partner Directory](https://support.pingidentity.com/s/partner-directory-home-page#sort=relevancy). Both our [professional services](https://www.pingidentity.com/en/support/professional-services.html) team and our delivery partners around the world have combined expertise and experiences from implementing thousands of custom Ping solutions for our customers. Documentation and Technical FAQs ### Where do I find the code repository/code snippets? For Ping-managed open source tools, frameworks, blueprints, reference architectures and more see our [public GitHub](https://github.com/pingidentity) and our [developer site](https://developer.pingidentity.com/en.html). Free Trial and Product Demo FAQs ### Is there a free version of Ping’s products? While there isn’t a free version of our products, you can [try Ping](https://www.pingidentity.com/en/try-ping.html) for 30 days. ### How do I test your products? You can [start a trial of PingOne](https://www.pingidentity.com/en/try-ping.html) and get instant access today. ### How can I see a demo? Many of our solutions have user journey and product demos in our [video resource library](https://videos.pingidentity.com/search?q=demo). And when you’re ready to whiteboard your own optimal user journey and see a live demo, [contact sales](https://www.pingidentity.com/en/company/contact-sales.html). Customer Support FAQs ### How do I contact Support? **For Ping Customers** Please submit a case by completing the following steps: 1. Log into your account [on the Support Portal.](https://support.pingidentity.com/) 1. Select “Create a case” Visit our Customer Hub for details on reporting issues, connect with customers and find regional contact info. [Sign On to Customer Hub](https://support.pingidentity.com/s/article/Contact-Support) ### Does Ping provide customer support 24/7? Severity Level 1 requests are supported 24/7/365 and we respond to all other support requests within 24 hours on business days. ### What are Ping’s Support SLAs? A complete list of Service Level Agreements by case severity can be found in our [Support Policy](https://www.pingidentity.com/en/legal/support-policy.html). ### What language will support be offered in? Ping Identity provides support in English. ### What is the guaranteed uptime for Ping’s services? Ping Identity maintains a 99.99% uptime availability. ### Where can I see the current status of Ping’s services? Users can view the real-time status of Ping’s services on our [Ping Identity Status page](https://status.pingidentity.com/) and sign up for notifications. ### What information can I find on the support portal? The Support Portal may include a case submission form, case status and history, security advisory history, license history, access to download licensed Products, knowledge base articles and documentation. See the [Support Portal Guide](https://support.pingidentity.com/s/article/Support-Portal-Guide) for more information ### Does Ping provide training? Yes! A full list of our available training offerings can be found on our [Training and Certifications](https://backstage.forgerock.com/university/) page ### Who can open a support case? Registered customers assigned with case management permission are able to open support cases. A full list of the roles and their associated permissions can be found in our [Support Portal Administration Guide](https://support.pingidentity.com/s/article/Support-Portal-Administration-Guide). ### Who can post to the community? Anyone! Simply [register an account](https://www.pingidentity.com/en/account/register.html) to get started. Identity Security and Access Management FAQs ### What is IAM? [Identity and access management (IAM)](https://www.pingidentity.com/en/resources/identity-fundamentals/identity-and-access-management.html) is a security framework that helps organizations identify a network user and control their responsibilities and access rights, as well as the scenarios under which the privileges are issued or denied. IAM typically refers to authorization and authentication capabilities such as [single sign-on (SSO)](https://www.pingidentity.com/en/resources/identity-fundamentals/authentication/single-sign-on.html) and [multi-factor authentication (MFA)](https://www.pingidentity.com/en/resources/identity-fundamentals/authentication/single-factor-two-factor-multi-factor-authentication.html). ### What is customer identity and access management (CIAM)? [Customer identity and access management (CIAM)](https://www.pingidentity.com/en/resources/blog/post/what-is-customer-identity-and-access-management-ciam.html) enables organizations to control customer access to applications and services and securely manage customer identity data to ultimately create a customer experience that is both seamless and secure. ### How do I migrate to the cloud? [Our proven path](https://www.pingidentity.com/en/solution/cloud-identity.html) for migrating identity to the cloud is to first establish a cloud identity authority, then optimize identity in the cloud with capabilities like MFA and risk management and finally consolidate your legacy systems. The fastest way to achieve these three steps is to leverage the [Ping Identity Platform](https://www.pingidentity.com/en/platform.html). ### What is Zero Trust? A [Zero Trust security strategy](https://www.pingidentity.com/en/resources/identity-fundamentals/zero-trust-security.html) does not rely on the inherent trustworthiness of an organization's network to determine who should have access to apps and resources. Authentication and authorization decisions are instead based on the identity and dynamic risk of each user, device, app or transaction. ### How do I implement Zero Trust? The philosophy of [Zero Trust networks](https://www.pingidentity.com/en/resources/identity-fundamentals/zero-trust-security.html) is that you should trust no one and verify everyone. To put this into practice the following five-part framework is suggested: - Validating the network is no longer enough - Authenticate the user - Authenticate and validate the device - Authenticate the application - Authorize the transaction ### How does a SAML assertion work? Enterprise [Security Assertion Markup Language (SAML)](https://www.pingidentity.com/en/resources/identity-fundamentals/centralized-identity-management/authentication-authorization-standards/saml.html) identity federation use cases generally revolve around sharing identity between an existing identity and access management (IAM) system and web applications. There are two actors in the SAML scenario, the Identity Provider (IdP) who “asserts” the identity of the user and the Service Provider (SP) who consumes the “assertion” and passes the identity information to the application. ### What is multi-factor authentication (MFA)? MFA gives you assurance that users are who they say they are. It requires them to prove their identity by providing at least two pieces of evidence, each one from a different category. These categories include: something they know, something they have and something they are. Learn more on our [Multi-Factor Authentication](https://www.pingidentity.com/en/capability/multi-factor-authentication.html) page. ### What is dynamic authorization, also known as Externalized Authorization Management (EAM)? Dynamic authorization assembles and evaluates data attributes from anywhere in the enterprise at the time of the transaction and conditionally authorizes access to the data or services in real time. Externalized authorization management centralizes authorization policies so the applications themselves do not need to maintain their own access policies. Serving as a central authorization system, the dynamic authorization service stores the rules and effectively acts as a “decision-as-a-service” resource. Learn more on our [Dynamic Authorization](https://www.pingidentity.com/en/capability/authorization.html) page. ### How does fraud fit into identity and access management (IAM)? Fraud detection is the ability to identify fraud before and after a user is registered or "known" to an enterprise. Even before a user is known, fraud solutions can give you actionable data, identify fraudulent users and centralize fraud signals. After a user is known, user identities can be verified or challenged with step-up authentication factors if risk and fraud signals are high. Learn more on our [MItigate Fraud Risk](https://www.pingidentity.com/en/solution/prevent-online-fraud.html) page. ### What is personal identity (or decentralized identity)? Personal identity enables individuals, rather than a company or other organization, to control, manage and share their own identity-related information. With [PingOne Neo](https://www.pingidentity.com/en/solution/decentralized-identity.html), you can issue digital identity cards to your users that are tied to verified data and stored in the identity wallet, making it easy for them to share personal data with a simple link or scan of a QR code. Partners and Investors FAQs ### How can my organization partner with Ping? We’re always on the lookout for innovative companies looking to champion identity and the needs of the enterprise together with Ping. To see a full directory of all our current partners and more information on how your organization can join, visit our [Partners page](https://www.pingidentity.com/en/partner-with-us.html). ### How do I become a technology partner? For more information on the benefits of joining our Technology Partner Program and to apply today, visit our [Technology Partner Program](https://www.pingidentity.com/en/partner-with-us/technology-innovation.html) page. Additional Resources Read the Docs Explore integrations, API docs, installation and deployment steps, release notes, developer guides and more. [Learn More](https://docs.pingidentity.com/) Create a Case For current customers: Log in to the customer portal or create a new account to submit a ticket to our support team. [Create a Case](https://support.pingidentity.com/s/) Start Today Contact Sales [sales@pingidentity.com](mailto:sales@pingidentity.com) See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.