# Customer Care Your success, assured with Ping’s Customer Care service offerings [Get the Datasheet](https://download.pingidentity.com/public/assets/data-sheets/en/4046-customer-care.pdf) ## Your Success, Assured with Ping’s Customer Care Teams We believe your identity program's initial and ongoing success is our joint responsibility. Our Customer Care organization is made up of several teams that provide the support you need to achieve your desired outcomes at each step of maturity in your identity journey. ### Get Identity Projects Off the Ground Successfully Get quick wins with initial use cases of your identity technology, mitigate business risk, and see value early in your journey with quick wins and by tracking success and milestones. ### Get the Immediate Hands-On Assistance You Need Identity is mission-critical to your organization and up-time is everything; your users cannot be locked out and you need a straight path to a fast resolution. ### Maintain and Mature Your Identity Program Long-Term Despite internal turnover and varying levels of IAM and IGA expertise, your investments in identity technology are future proof and your organization remains secure. ![Diagram from the Gartner Magic Quadrant for Access Management 2025 report](https://images.pingidentity.com/image/upload/f_auto,q_auto,w_auto,c_scale/ping_dam/content/dam/picr/dia/gmq/4246-Gartner-MQ-2025-541x541.png) ### Recognized by Gartner. Proven by Those Who Trust Us. For the 9th year in a row, Ping Identity was named a Gartner® Magic Quadrant™ Leader. We believe our top-right placement this year shows that when it comes to scaling secure, seamless digital experiences, we deliver. [Get the Report](https://www.pingidentity.com/en/gartner-magic-quadrant-access-management.html) ## Success is the Only Option We don’t take any chances with our customer’s success. We require and surround our customers with services from specialized, expert Customer Care teams to ensure best practices and rapid, concrete success at every step of the digital identity transformation journey. [Get the Customer Care Datasheet](https://download.pingidentity.com/public/assets/data-sheets/en/4046-customer-care.pdf) ## Your Agreement with Ping Will Include By Default: ### Customer Care Package A Customer Care package at the level appropriate for your identity investment that delivers you Customer Support and Customer Success, plus discounts on Training & Professional Services. [Learn More](https://download.pingidentity.com/public/assets/data-sheets/en/4046-customer-care.pdf) ### Training Two All Access Training subscriptions with on-demand exercise videos, student guides, course workbooks, virtual exercises, plus live, public instructor-led courses and more. [Learn More](https://backstage.forgerock.com/university/learning-pass) ### Professional Services Required Professional Services packages based on whether you are leading your own implementation or if you’re using the services of a Delivery Approved implementation partner. [Learn More](https://www.pingidentity.com/en/support/professional-services.html) These services are table stakes for ensuring your success. For further information about all service offerings available from each team, see below. Professional Services # Deliver Quick Wins and Sustainable Return on Investment Digital transformation is a complex challenge. You need your people, processes and technology for digital identity to get up-to-speed quickly, execute on best practices, and mature to stay ahead of threats. Partnering with Ping’s Professional Services to lay a strong foundation and make progress on your roadmap helps you mitigate risk, achieve faster time to value, and bring your digital transformation goals to life. [Browse the Professional Services Packages](https://www.pingidentity.com/en/support/professional-services.html) Depending on which [Customer Care package](https://download.pingidentity.com/public/assets/data-sheets/en/4046-customer-care.pdf) you are matched with, you may be entitled to discounts on Professional Services packages. Customer Success ## Achieve Your Goals Depending on your [Customer Care package](https://download.pingidentity.com/public/assets/data-sheets/en/4046-customer-care.pdf) level (Base, Select, Premium, or Elite), the following services are available from Customer Success. - Named Customer Success Manager - Pulse Cadence - Success/Milestone Alignment - Executive Business Review - Innovation & Roadmap Sessions - Value Unlock Forum [Learn More](https://download.pingidentity.com/public/assets/data-sheets/en/4046-customer-care.pdf) Start Today Contact Sales [sales@pingidentity.com](mailto:sales@pingidentity.com) See how Ping can help you deliver secure employee, partner, and customer experiences in a rapidly evolving digital world.